YOUR CONTRIBUTION

Are you ready to dive into the dynamic world of innovation management? We’re seeking a proactive and enthusiastic working student to join our team in Nuremberg. As a vital part of our customer success department, you’ll play a pivotal role in nurturing client relationships, optimizing operations, and championing innovation within organizations.

• Gain experience in operating innovation management and innovation management software
• Support the customer success team to drive innovation, both during the onboarding of new clients and in nurturing the growth of our existing customer base
• Collaborate with team members to identify areas for improvement in customer experience and implement solutions and other stakeholders to ensure productive operations
• Support in monitoring customer usage and engagement metrics to proactively maximize customer satisfaction
• Engage with customers to provide assistance, answer questions, and gather feedback

YOUR SKILLS & QUALIFICATIONS

• Educational experience: Enrolled student (m/f/d) at a college or university in a relevant degree program (e.g. business administration, innovation management or similar)
• First professional experience: Ideally, prior practical experience in Innovation Management / Customer relationship as an advantage
• Passion for Innovation: Demonstrated interest in innovation, foresight, and / or growth (by former employments, field of study, or comparable)
• Exceptional Communication Skills: Compelling written and oral communication / presentation skills (in German and English)
• Tech Savviness: Tangible interest in the software environment and ability to lead discussions with software engineering teams
• Collaborative Spirit: Inspiring individual with a positive, collaborative attitude who enjoys crossing boundaries and working closely with a multicultural group of innovation enthusiasts
• Efficiency and Enthusiasm: Detail-oriented with excellent organizational and time management skills, capable of managing multiple tasks simultaneously
• Customer-centric mindset: A passion for delivering exceptional service and building long-term relationships

ABOUT US

ITONICS is a leading provider of SaaS innovation solutions, empowering organizations to anticipate and shape their futures. Our Innovation OS combines +15 years of specialist experience in end-to-end innovation management with cutting-edge technologies to streamline how global businesses manage, scale, and execute their growth strategies. With more than 150 experts worldwide, we support innovation leaders such as adidas, Johnson & Johnson, Toyota, Mondelez, Siemens, and KPMG. Our diverse, high-performing teams across inspiring global locations thrive on a culture of collaboration, bold thinking, and continuous growth. We’re not just building a platform; we’re shaping the future of innovation.
ITONICS is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We are dedicated to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability. ITONICS offers competitive salaries benchmarked against international industry standards. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for recruitment and employment applications.
For more, visit our careers page

YOUR DAY-TO-DAY TASKS

• Customer Onboarding: Support with the creation and execution of customer onboarding plans and best practices, ensuring clients are equipped to effectively use our Innovation OS
• Client Consultation: Conduct regular check-ins with customers to assess satisfaction levels, identify opportunities for upselling or cross-selling, address any concerns, collect feedback and drive impact
• Cross-functional work: Work closely with teams such as sales, account management, engineering, and marketing to advocate for customer needs and drive improvements
• Meeting Preparation and Debriefing: Assist in organizing, conducting and debriefing meetings, customer onboarding sessions, and workshops to promote product adoption and usage

Are you ready to dive into the dynamic world of innovation management? We’re seeking a proactive and enthusiastic working student to join our team in Nuremberg. As a vital part of our customer success department, you’ll play a pivotal role in nurturing client relationships, optimizing operations, and championing innovation within organizations.

• Gain experience in operating innovation management and innovation management software
• Support the customer success team to drive innovation, both during the onboarding of new clients and in nurturing the growth of our existing customer base
• Collaborate with team members to identify areas for improvement in customer experience and implement solutions and other stakeholders to ensure productive operations
• Support in monitoring customer usage and engagement metrics to proactively maximize customer satisfaction
• Engage with customers to provide assistance, answer questions, and gather feedbac