ABOUT THE ROLE

As a Working Student in Customer Success Management, you will support our Belgian Marketplace team in managing and growing relationships with our sellers. You will play an essential role in supporting our marketplace sellers and helping them thrive on our platform. Your daily work will include handling seller inquiries, helping improve their performance through data and insights, and ensuring the accuracy and approval of product listings through cross-functional collaboration. You will also contribute to ongoing projects focused on automating and scaling internal workflows. This position offers a hands-on opportunity to gain practical experience in e-commerce operations, customer success, and digital marketplace strategy within an international environment.

YOUR TASKS

• Support marketplace sellers by answering inquiries and sharing relevant information
• Help improve seller performance through data, feedback, and structured communication
• Assist with product approval processes in coordination with internal teams
• Contribute to projects focused on process automation and operational scaling
• Maintain and update documentation to support efficient team workflows
• Collaborate with cross-functional teams to ensure a smooth seller experience