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Working Student - Customer Support (m/f/d) at voize

Hamburg, , Germany -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Empathetic Communication, Problem Solving, German Fluency, English Fluency, Case Management, Triage, Technical Troubleshooting

Industry

Software Development

Description

🎤 Why voize? Because we're more than just a job! voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you. 💡 Your Mission: Own inbound support and drive great resolutions As a Working Student in Customer Support, you own inbound cases end-to-end across voice, chat, and email, working closely with Technical Support to solve issues fast. Your shifts cover evenings and weekends, when nurses need us most. 🚀 Your Daily Business - No two shifts are alike Manage inbound voice, chat, and email support during your shift Own cases end-to-end - triage, follow-up, and clear handover Partner with Technical Support on complex issues and escalations Cover evening and weekend shifts in a rotating schedule, planned weeks ahead 🤝 Your Skillset - What you bring to the table Enrolled student (Bachelor's/Master's) - active enrollment required for a Werkstudent contract First customer-facing experience (jobs, hospitality, retail, or similar) and clear, empathetic communication Structured problem-solver, comfortable with everyday tech (apps, logins, permissions) Available for rotating evening/weekend shifts; fluent German (C2) and solid English Nice to have: support tooling experience (Intercom, Zendesk, or similar), or a healthcare/regulated background. 🌱 Growing together - what you can expect at voize Flexible working hours because you know when you work best! reimbursement of the "Deutschlandticket" 25 days of vacation - and your birthday off ✨ Ready to talk? Apply now! 🚀 We look forward to your application and can't wait to meet you - no matter who you are or what background you have!

Responsibilities

Manage inbound customer support cases via voice, chat, and email for nurses. Collaborate with Technical Support to resolve complex issues and handle escalations during evening and weekend shifts.