WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are looking for a Working Student (f/m/d) who enjoys assisting with varied engagement(s), project(s) and/or program(s) and interacting with other colleagues and different stakeholder SAP-wide. The main area of responsibility will be the support of our internal team with further improving of the standard processes and tools for IT Service Management (ITSM) and IT Operations Management (ITOM).
The main area of responsibility will be the support of the IT Service Management (ITSM) team Incident/problem with ensuring development Quality and regression testing, as well in supporting onboarding LoBs to On-Call Management withing ServiceNow.

The related tasks include, but may not be limited to:

• Review and update testcases for team from a process point of view
• Aling with developers on outdated unit tests
• Aling with Process Team on E2E test cases for update & support
• Work closely to the teams Quality engineers and developers to align testcase structure, updates, automations etc.
• Learn about and create automated tests
• Present LoBs the functionality for ServiceNow On-Call and guide them to the self-onboarding process.
• Discuss On-Call demands
• Creating release notes