We are looking for a Working Student (f/m/d) who enjoys assisting with varied engagement(s), project(s) and/or program(s) and interacting with other colleagues and different stakeholder SAP-wide. The main area of responsibility will be the support of our internal team with further improving of the standard processes and tools for IT Service Management (ITSM) and IT Operations Management (ITOM).
The main area of responsibility will be the support of the IT Service Management (ITSM) team Incident/problem with ensuring development Quality and regression testing, as well in supporting onboarding LoBs to On-Call Management withing ServiceNow.
The related tasks include, but may not be limited to:

R

• eview and update testcases for team from a process point of viewA
• ling with developers on outdated unit testsA
• ling with Process Team on E2E test cases for update & supportW
• ork closely to the teams Quality engineers and developers to align testcase structure, updates, automations etc.L
• earn about and create automated testsP
• resent LoBs the functionality for ServiceNow On-Call and guide them to the self-onboarding process.D
• iscuss On-Call demandsC
• reating release notes