WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Work experience

• Get an insight into the work as a CSM at a growing SaaS company
• As part of the team contribute to our and our customers’ success story
• Manage own internship project (ex. Academic edition, Workspace Best Practice Report

Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team?
Then it is worth reading on! Closely aligned with your customers and our Customer Success-, Sales-, Professional Services-, Product-, Marketing- and Partner Management teams, you will be working on delivering continuous value.
As a Customer Success Working Student (f/m/d) at LeanIX you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible. You will work alongside our Customer Success Managers for guiding Enterprise customers along their journey – from onboarding to adoption, expansion, and renewal.

Work experience

• Get an insight into the work as a CSM at a growing SaaS company
• As part of the team contribute to our and our customers’ success story
• Manage own internship project (ex. Academic edition, Workspace Best Practice Report)

Customers

• Creating onboarding presentation for customers
• Supports CSM in customer interaction (call preparation, tasks that come out of calls)
• Shadow CSMs in customer calls to understand onboarding and continous CS management

Internal activities

• Takes care of our Academic Edition Universities: collaborate with professors and academic contacts, set up workspaces, plan guest lectures and workshops, maintain customer data, manage the process internally with different departments involved
• Organising internal meetings like Product learning, knowledge sharing with product
• Take over tasks like MTM setup, Salesforce task, report generation
• Helps organising community events
• Owns Confluence pages and updates here
• Keeps on top of product updates and informs about changes in resources we share with customers
• Supports CSM in their OKR
• Developing/updating Demo workspace for specific use cases

Expansion

• Learning and understanding of key CSM metrics, such as NDR (upsell, churn)
• Organising team activities and meeting to drive the team spirit and make the meetings more productive
• Be valuable part of the team taking part in team and company wide meetings, workshops etc.
• Build a great cross-departmental network to strive in your role