Thomann is an online shop with more than 110,000 items and is the world’s largest e-commerce retailer for musical instruments and equipment. Our vision is to create the most inspiring shopping experience for musicians..
Our UX Research Team supports the customer-centered experience design of the main digital Thomann products, the web shop and the app. One of our tasks is to investigate and assign any bugs that reach us via colleagues or user feedback.
We are looking for a working student to support us primarily as a bug tracker and to help analyze user feedback in general.

• Analyze emails from customers or stakeholders reporting bugs or problems
• Investigate reported bugs and then create a Jira ticket with the steps to reproduce
• Answer customer emails in German or English
• Cluster and categorize feedback from users and stakeholders
• Document findings in our research repository