WORKING STUDENT - ODOO ERP SUPPORT SPECIALIST (60-80%)

Our Business Solutions team is looking for an Odoo ERP Support Specialist. This role is open to working students available to work at 60% capacity during their studies.

ABOUT US

Hello!
We are Camptocamp, a Swiss service company founded in 2001 and one of the leading companies in Europe in the development and integration of Open Source Software.
We have great know-how in Enterprise Resource Planning Software (ERP) with Odoo, IT Management Systems and Geographic Information Systems (GIS).

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Our Business Solutions team is looking for an Odoo ERP Support Specialist to join our team in Zurich or Olten.
The Business Solutions team is composed of business experts in the main functional areas as well as competent developers who are involved in the Open Source community. We are structured in self-organized, goal-oriented teams. Our motto is “Excellence, together": we aim to work in synergy with our customers, in a spirit of collaboration and quality.
Our ERP is called Odoo. Since 2006, Camptocamp is the first official “Gold” Odoo partner and is strongly involved in the Odoo community, especially through the Odoo Community Association (OCA) of which Camptocamp is a founding and very active member.

Support-Oriented Tasks

• Respond to client support requests via ticketing system, email, or calls.
• Perform initial diagnostics and reproduce client-reported issues.
• Escalate complex cases to functional or technical teams with proper documentation.
• Track and follow up on open tickets to ensure timely resolution.
• Create and maintain knowledge base articles and user documentation

Functional-Oriented Tasks

• Assist in gathering and documenting business requirements.
• Support functional consultants in configuring ERP modules based on client needs.
• Conduct system tests and validate functionalities based on use cases.
• Provide training to end-users on ERP features and best practices.
• Participate in client workshops and internal functional discussions

The essential skills for success in this role

• You have a Bachelor’s or Master’s degree in Business informatics or Business administration, ideally already having a 1st work experience such as an apprenticeship in IT or in an office setting.
• You have a strong interest in ERP systems (i.e. Odoo, SAP, Dynamics,etc).
• You have the ability to communicate clearly and professionally with both technical and non-technical stakeholders.
• You are detail-oriented, curious and eager to learn.
• Familiarity with ticketing systems and support workflows is a plus.
• You enjoy working in a multicultural team.
• You are fluent in German and English.
• You have a valid work permit for Switzerland