WORKPLACE AMBASSADOR at Compass Group

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

26.44

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Concierge Services, Visitor Management, Event Planning, Communication Skills, Customer Service, Problem Solving, Time Management, Attention to Detail, Team Collaboration, Technology Troubleshooting, Facility Management, Office Supplies Management, Mail Handling, Meeting Coordination, Safety Awareness, Cleaning Duties

Industry

Food and Beverage Services

Description

Salary: $25/Hr-$26.44/Hr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary Concierge Role Job DescriptionReception, Greet and Manage Visitors/TD Facility OccupantsConcierge Personnel are the main point of contact to welcome, greet and manage all TD Facility visitors and occupants with tasks such as but not limited to:-Build and maintain knowledge of applicable TD Facilities, including TD Facility changes (i.e., TD Facility layout/room locations and TD Personnel within TD Facility).-Verify and log all TD Facility visitor names, including applicable security access level required for entry into TD Facilities and reporting lost or stolen badges.-Provide general information, aid and guidance to visitors and TD Personnel (including general wayfinding activities).-Notify applicable TD Personnel of any visitor arrivals or meetings and provide supervised escort for all visitors to the appropriate location in the TD Facility on an as needed basis.-Assist visitors with accessibility needs.-Keep up to date with planned on site meetings and events, including leveraging what the TD Facility has to offer to ensure visitors and TD Personnel are welcome and comfortable (i.e., Suggest the use the of a coat room as a place for luggage if required, or advise on where flex/drop-in workspace is available for out-of-town employees)-Ensure that the image and quality of services is tailored to fit all TD Personnel and visitors in the TD Facility.-Ensure that the front reception desk is professionally presented and in orderly fashion for receiving visitors and TD employees.-Ensure workplace etiquette is maintained by reminding TD Personnel of standards and raise any concerns with TD Business Contact or TD Concierge Owner.-Fulfill any TD request within Concierge Personnel realm of abilities and skills as directed by TD, requiring minimal time away from dedicated desk (i.e., Ad-hoc Project, data entry, event planning, create/post signage, decorate the TD Facility/reception area).Long Description General Maintenance & Common AreasConcierge Personnel are the main point of contact to manage the TD Facility to be fully functional, efficient, and maintained to a high standard and that all areas of the floor (including managing common areas) represent a welcoming, clean, and safe environment. Concierge Personnel will complete tasks such as but not limited to:-Monitor, document, and report any issues with the TD Facility to TD Concierge Owner and/or TD Global Securities and Investigations (GSI) that may impact the safety and security of TD employees.-Gathering information for any information technology or facility issue such as inspection(s) of the floor and common area(s) for cleanliness and maintenance (i.e., carpet stains) and submitting the request to the applicable area (TD Help Desk or FM WO) and coordinate with the Other Supplier for access to the TD Facility, including ensuring the request is remediated and closed.-Performing light cleaning duties, including wiping down countertops, microwaves, fridges, coffee equipment, furniture and equipment as needed during visual site inspections.-Maintaining tidy cafe areas, including emptying/loading dishwashers; putting away dishes; cleaning counters and appliances.-Managing all café supplies and common area inventory levels (e.g., Approved Smallwares, supply room, coffee, soap, paper towels, sanitizer etc.).-Monitoring and following up on the coffee and cafe supplies on a maximum inventory basis but not to exceed the par level that is pre-determined by TD.-Responsible for general upkeep of intended location of seats on the floor (i.e., placing chairs back in their original location).-Update community boards on each floor, with pre-approved TD content and/or review content.-Provide basic meeting room technology troubleshooting-Conduct daily reviews on support amenities like wellness rooms, mother's rooms, group prayer, and project rooms to ensure they are clean and stocked.-Voluntarily act as a fire warden assisting with activities including replenishing first aid kits.-Partner with other internal onsite food Services per Food Services SOW, where applicable. Recommend lunch and snack options and provide delivery where required.Long Description Meeting Room ManagementConcierge Personnel is the main point of contact to manage meeting rooms and is responsible for a simple, satisfied end to end meeting room experience with such tasks such as, but not limited to:-Manage room bookings as requested (where Supplier has applicable TD approvals to do so), including larger meeting rooms requiring equipment, making sure AV/telepresence is ready to be used, making sure chairs are not broken, etc.-Ensure correct meeting room(s) are booked based on the number of participants.-Review the list of meeting room requirements with the meeting organizer, including the number of people, equipment, and refreshment/catering requirements.-Book meetings with lead time for setup and/or clean-up by Concierge Personnel if catering and equipment are required,-Ensure at least one (1) day in advance, that all Audio-Visual (AV)/Telepresence/Cisco equipment is fully functional and to contact the TD Help Desk/IT directly to remediate any issues prior to the meeting.-Follow-up with weekly and daily bookings/reservations as required.-Where required, find TD Facilities or alternate facilities for additional requirements, and make arrangement for sharing or swapping on other floors and notify the individuals directly immediately upon making changes.-Ensure meeting rooms are put back in order after meetings as time allows. This includes cleaning of white boards, resetting chairs, turning off lights, removing garbage left behind as needed.-Provide troubleshooting when AV/Telepresence/Cisco equipment is not working i.e., turning on and off.-Assist TD out-of-town employees with securing conference room reservations and ensure their needs are met in a timely fashion.-Act as a super-user to approve/override meeting reservations/bookings when required.Long Description Stationery & Equipment ManagementConcierge Personnel is responsible to manage and maintain all office products and equipment within the TD Facility (incl. common areas) with such tasks but not limited to:-Proactively inspect the TD Facility to ensure an ongoing availability of office product supply (stationery, pens, etc) and photocopy paper supplies as required by and previously determined by the business.-Handle all TD Facility office equipment issues and provide access to the floor for repairs (i.e., Photocopier/fax/printer during Concierge working hours or outside working hours as agreed to with TD).-Distribute office supplies to appropriate areas on an as needed basis. Mail & DeliveryConcierge Personnel is responsible as the point of contact for all mail and deliveries at their designated TD Facility with such tasks but not limited to:-Update the elevator lobby directory list as required by TD.-Receive package deliveries from TD mailroom, and sort mail as required.Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information Req ID: 1470630 Rapport a specialized division of FLIK Hospitality Group

Responsibilities

The Workplace Ambassador is responsible for welcoming and managing visitors at the TD Facility, ensuring a high standard of service and maintaining a clean and safe environment. They also manage meeting room bookings and assist with various administrative tasks to support the facility's operations.