PROFESSIONAL EXPERIENCE

• Broad exposure to IT operations and services, with experience in multiple IT functions (e.g., Architecture, Application Delivery, Project Management, Service Management, Database Management).
• Strong interpersonal and collaboration skills with internal and external stakeholders.

SKILLS AND COMPETENCIES

• Knowledge of ISO 20000 and ISO 27001, ITIL standards.
• ITIL, Comp TIA A+, Microsoft Certified: Modern Desktop Administrator or relevant certifications.

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.
Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.
Securing energy – now and for the future.

• Incident and Problem Management: Resolve incidents and service requests related to workplace technologies within established SLAs.
• Service Request Management: Process end-user service requests related to workplace services, including software installations, equipment setup, access permissions, and other support needs.
• Workplace Equipment & Environment Support: Support the installation, configuration, routine health checks, and decommissioning of workplace IT devices (desktop, laptop, phones, meeting room equipment, video conferencing, printers, etc.).
• Incident & Problem Analysis: Analyse recurring incidents or issues, conducting root cause analysis to identify underlying problems related to workplace services.
• Vendor & Service Desk Collaboration: Work with vendors and other IT teams, including Apps Teams and Infra Teams, to ensure the effective delivery of workplace services, monitor performance, and address any service-related issues.
• User Experience Improvement: Gather feedback from employees to identify areas for improvement in workplace technology.