THE COMPANY:

Ascot Services provides market leading solutions across a number of disciplines that includes total facilities management, construction services, engineering services, planned preventative maintenance and environmental solutions, all with 24/7 dedicated client support.

WORKPLACE ASSISTANT SKILLS:

• Minimum of 2 years’ experience in an operational, customer focussed position with an established FM/property provider or a similar role in the high-end service sector.
• Previous experience of delivering services to a very high level of quality in a customer facing environment.
• Demonstrable experience of first-class Customer service.
• SIA license is essential.
• An uncompromising desire to achieve first class, customer-centric service delivery.
• Tenacity to overcome obstacles and a bounce-back ability to respond to setbacks.
• A real focus on and attention to detail.
• Exceptional ability to develop and maintain stakeholder relationships.
• Unfaltering dedication to deliver on commitments made internally and to customers.
• Good communication skills.
• Team Player and ability to work in an environment of collective responsibility.
• Underlying desire to deliver the best customer experience possible.

PURPOSE OF ROLE:

Responsible for the front of house customer experience, porterage and meeting room reconfiguration, and customer service delivery of the daily tasks of the internal property areas. The job holder will be passionate about service delivery and ensure all activity is focused on adding value to our customer experience. The role will involve extensive customer interactions working to continually evolve and improve our service in line with our customers’ expectations.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Front of House Concierge and visitor support duties across Monday to Friday. Shift pattern is 3pm - 7pm.
• Front line Security duties including all visitor and contractor controls.
• Operation of the front of house reception and guest services.
• Meeting room management- inclusive of meeting room reconfiguration.
• Resource management using meeting room and desk booking system.
• Maintain cleanliness and tidiness of the Reception areas at all times, specifically in relation to desks, glazing, floors, deliveries, flower arrangements and lighting.