Job Introduction
Job Title: Workplace Coordinator
Location: Edinburgh, Causewayside
Permanent - 25 hours per week (Monday to Thursday)
Up to £15 per hour
Sodexo Benefits package
Job Summary:
We are seeking a proactive and professional Workplace Coordinator to support the smooth operation of our working environment and ensure a five-star experience for all clients, customers, and staff. Acting as the first point of contact within the building, you will play a key role in managing access control, coordinating building maintenance, and supporting the delivery of essential office services. The ideal candidate is highly organized, service-focused, and capable of maintaining high workplace standards.

Key Responsibilities:

• Deliver 5-Star Customer Service: Ensure all customers receive exceptional service throughout their experience in the building.
• First-Line Support: Provide initial support for Sodexo services and triage support for all Facilities Management (FM) services.
• Reception: Provide reception support to manage face-to-face customer consultations and respond to emails promptly, oversee building access for contractors & visitors by issuing fobs
• Catering Assistance: Support customers with their catering requirements, ensuring their needs are met efficiently and food safety legislation and policy are adhered to.
• Perform systematic floor walks throughout the building to assess the overall quality of services provided. This includes evaluating cleanliness, maintenance, and the functionality of facilities.
• Identify any areas that require immediate attention or improvement, ensuring that service standards are consistently met
• Maintain a visible presence in the building to foster a welcoming environment for customers and staff. This visibility helps build rapport and encourages open communication regarding any concerns or feedback.
• Evaluate the effectiveness of service delivery by observing staff interactions and the execution of tasks. Ensure that all team members adhere to established protocols and standards.

Person Specification:

Experience:

• Experience in a customer-facing or administrative role
• Working knowledge of office operations and customer service principles
• Experience writing and reviewing Risk Assessments and following health and safety procedures
• Experience in managing office supplies, deliveries, and contractor interactions
• Experience with security systems and permit-to-work processes
• Background in a professional or corporate environment

Skills & Abilities:

• Strong organisational and time-management skills
• Excellent verbal and written communication
• Ability to prioritise tasks and handle multiple responsibilities
• High attention to detail and accuracy
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and as part of a team
• Confident in dealing with stakeholders at all levels

Personal Attributes:

• Professional, friendly, and approachable
• Customer-focused with a proactive mindset
• Dependable, punctual, and responsible
• Calm under pressure and adaptable to change
• Willing to learn and take on new challenges

A little more about Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
Feed our customers and we’ll fuel your career.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

• Deliver 5-Star Customer Service: Ensure all customers receive exceptional service throughout their experience in the building.
• First-Line Support: Provide initial support for Sodexo services and triage support for all Facilities Management (FM) services.
• Reception: Provide reception support to manage face-to-face customer consultations and respond to emails promptly, oversee building access for contractors & visitors by issuing fobs
• Catering Assistance: Support customers with their catering requirements, ensuring their needs are met efficiently and food safety legislation and policy are adhered to.
• Perform systematic floor walks throughout the building to assess the overall quality of services provided. This includes evaluating cleanliness, maintenance, and the functionality of facilities.
• Identify any areas that require immediate attention or improvement, ensuring that service standards are consistently met
• Maintain a visible presence in the building to foster a welcoming environment for customers and staff. This visibility helps build rapport and encourages open communication regarding any concerns or feedback.
• Evaluate the effectiveness of service delivery by observing staff interactions and the execution of tasks. Ensure that all team members adhere to established protocols and standards