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Workplace Engineering Track Associate at HEXAWARE

Mexico, chihuahua, Mexico -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workplace Virtualization, Production Support, Validation Testing, UAT, Change Management, Automation Development, Vendor Coordination, Reporting, Capacity Planning, Analytics

Industry

IT Services and IT Consulting

Description

Project Handover: Receives proper handover from project to BAU and suggests improvements in design/process to ease workflows. Day-to-Day Support: Provides support for workplace virtualization production environment, ensuring high availability and load balancing of all core components. Validation Testing: Conducts validation testing in UAT and change management to production, ensuring all systems are functioning correctly. Short-term Projects: Works on short-term projects related to existing system expansion or enhancement, collaborating with multiple teams to address complex issues. Automation Development: Helps develop automation capabilities to reduce issues and complexity, streamlining operations. Customer Experience: Maintains and improves customer experience and satisfaction, ensuring high levels of service and support. Vendor Coordination: Coordinates with vendors and follows up to ensure timely delivery and support. Reporting: Creates daily/weekly/monthly reports on system statistics, capacity, usage, analytics, and other metrics.

Responsibilities

The role focuses on providing day-to-day support for workplace virtualization production environments and managing project handovers to BAU. It also involves conducting validation testing, developing automation capabilities, and coordinating with vendors to ensure system stability.