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Workplace Engineering Track Associate at HEXAWARE
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Workplace Virtualization, Load Balancing, UAT Testing, Change Management, Automation, Troubleshooting, SLA Management, Backup And Restore, Security Controls, Vendor Coordination, Reporting, Capacity Planning

Industry

IT Services and IT Consulting

Description
JD Workplace Engineering Track Associate Responsibilities Receives proper handover from project to BAU Suggests improvements in the design/process to ease workflows Day to Day Support of Workplace Virtualization Production Environment Maintains High availability & Load balancing of all core; leveraged; dependent components Conducts validation testing in UAT and change management to production Performs any short term projects that relate to existing system expansion or enhancement Escalates high severity issues & works along with consultants from service impact to improvement plans Help develop automation capabilities wherever possible to reduce issues & complexity Work with multiple teams to address complex issues under L3 Engineer guidance Troubleshooting basic to intermediate platform issues Troubleshooting user issues Ticket handling as per agreed SLAs Ensure Backup & restore of workspaces per agreement Ensure policy controls & security level on workspaces as expected Maintains & improves customer experience & satisfaction Vendor co-ordination & follow-up Creates daily/weekly/monthly reports on system statistics; capacity; usage; analytics & other metrics Perform all periodic activities Daily/weekly/monthly The Role offers An opportunity to re-imagine technical support in a structured BAU framework of a large stack of technology products bundled under Virtual Desktop services
Responsibilities
The role involves providing day-to-day support for the Workplace Virtualization production environment, ensuring high availability and load balancing. Responsibilities include troubleshooting platform and user issues, handling tickets per SLAs, and developing automation to reduce complexity.