KEY RESPONSIBILITIES:

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• Provides coordination and support for the delivery of both basic and more complex Workplace Services.

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• Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer happiness.

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• Provides basic and complex support for the Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management.

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• Trains and assists peers with the delivery of workplace orientations.

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• Performs other duties as assigned.

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• Ensure compliance with health and safety regulations within the workplace.Assist in the implementation of emergency procedures and conduct safety drills.

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  Workplace Care

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• Conduct Daily Site Checks: Perform daily walkthroughs of the workplace to assess the condition of facilities, amenities, and common areas

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• Provide feedback on the overall employee experience based on observations and interactions during site checks

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• Identify opportunities for improvement and enhancement of the workplace environmentFollow security and emergency procedures as defined for the property; responds to emergency situation in a calm, efficient manner

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  Reception Services

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• Greet employees and announce clients and visitors

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• Conducts guest registration through badging software, issues visitor passes and validates parking

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• Receives and transfers incoming calls to appropriate partiesServe as a point of contact for employee inquiries related to workplace services and amenities

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  Vendor Management

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• Provides access credential for vendors

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• Escorts vendors on premises as requiredProcesses invoice and ensures proper cost center coding

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  Administrative Support

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• Responds to and resolves customers tickets using client systems

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• Utilizes and maintains the IEM and other client databases and digital tools, providing basic reportingCollect and analyze data related to employee satisfaction and workplace utilization to inform decision-making

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  Event Management

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• Organize and coordinate events, activities, and programs that promote engagement and foster a sense of community among employees

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• Gather feedback from employees to assess satisfaction and identify areas for improvement

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• Prepare reports on engagement initiatives, facility usage, and employee feedbackAssist employees with technology-related needs, such as A/V support for meetings and troubleshooting basic IT issues

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