ABOUT THE ROLE:

As a CBRE Workplace Experience Coordinator, you’ll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

WHAT YOU’LL DO:

• Provides coordination and support for the delivery of both basic and more complex reception duties.
• Responds to client inquiries and concerns. Ensures timely and quality service delivery to clients and follows up to ensure customer happiness.
• Provides basic and complex support for the Facilities Management team as directed, including meeting room coordination and re-sets, equipment care, and supply management.
• Manages incoming and outgoing mail. Ensures mail is stored securely if required.
• Ensures compliance with health and safety regulations within the workplace.
• Assists in the implementation of emergency procedures and safety drills.
• Performs other duties as assigned.

Workplace Care

• Conducts Daily Site Checks: Perform daily walkthroughs of the reception and cafe areas to assess the condition of facilities, amenities, and common areas.
• Provides feedback on the overall employee experience based on observations and interactions during site checks.
• Identifies opportunities for improvement and enhancement of the workplace environment.

Reception Services

• Greets employees, clients and visitors.
• Conducts guest registration through sign-in software.
• Ensures the reception desk and external office areas are maintained clean and clear of clutter.
• Provides host duties for visitors, e.g. storing of luggage, provision of drinks, coat check, etc.
• Serves as a point of contact for employee inquiries related to workplace services and amenities.

Vendor Management

• Provides access credentials for vendors.
• Escorts vendors on premises as required.
• Processes invoices and ensures proper cost center coding.

Administrative Support

• Provides backup support and cover for both Melbourne (remotely) and Sydney FCs.
• Assists employees with room bookings.

Event Management

• Organizes and coordinates events, activities, and programs that promote engagement and foster a sense of community among employees.
• Assists with preparations for large meetings and events.