Workplace Exp Coordinator at CBRE
Sydney, New South Wales, Australia -
Full Time


Start Date

Immediate

Expiry Date

04 Oct, 25

Salary

0.0

Posted On

05 Jul, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description
Responsibilities

ABOUT THE ROLE:

As a CBRE Workplace Experience Coordinator, you’ll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

WHAT YOU’LL DO:

  • Provides coordination and support for the delivery of both basic and more complex reception duties.
  • Responds to client inquiries and concerns. Ensures timely and quality service delivery to clients and follows up to ensure customer happiness.
  • Provides basic and complex support for the Facilities Management team as directed, including meeting room coordination and re-sets, equipment care, and supply management.
  • Manages incoming and outgoing mail. Ensures mail is stored securely if required.
  • Ensures compliance with health and safety regulations within the workplace.
  • Assists in the implementation of emergency procedures and safety drills.
  • Performs other duties as assigned.

Workplace Care

  • Conducts Daily Site Checks: Perform daily walkthroughs of the reception and cafe areas to assess the condition of facilities, amenities, and common areas.
  • Provides feedback on the overall employee experience based on observations and interactions during site checks.
  • Identifies opportunities for improvement and enhancement of the workplace environment.

Reception Services

  • Greets employees, clients and visitors.
  • Conducts guest registration through sign-in software.
  • Ensures the reception desk and external office areas are maintained clean and clear of clutter.
  • Provides host duties for visitors, e.g. storing of luggage, provision of drinks, coat check, etc.
  • Serves as a point of contact for employee inquiries related to workplace services and amenities.

Vendor Management

  • Provides access credentials for vendors.
  • Escorts vendors on premises as required.
  • Processes invoices and ensures proper cost center coding.

Administrative Support

  • Provides backup support and cover for both Melbourne (remotely) and Sydney FCs.
  • Assists employees with room bookings.

Event Management

  • Organizes and coordinates events, activities, and programs that promote engagement and foster a sense of community among employees.
  • Assists with preparations for large meetings and events.
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