Workplace Experience Ambassador at SPS-North America

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

26.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Hospitality, Meeting Management, Meeting Support, Facilities Management, Administrative Skills, Customer Service, Microsoft Office Applications, Attention to Detail, Communication, Problem Solving, Dependability, Punctuality, Confidentiality, Collaboration, Performance Mindset

Industry

Outsourcing and Offshoring Consulting

Description

Job Title: Workplace Experience Ambassador Reports To: The Workplace Experience Ambassador will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: In this role, the individual will be responsible for creating and maintaining an exceptional and hospitable environment for Elliott’s Conference Center floor through visitor management, conference center booking and the execution of concierge services. With hospitality at the forefront, this role will interact with all levels of Elliott Management and their guests/partners and act as a guide and point of reference and will be knowledgeable on a range of guest and employee needs. Role & Responsibilities Guest Experience – Register guests with building security; Provides a gracious arrival experience for all colleagues and guests, ensuring they feel welcome, and their needs are taken care of; Handle all guests with the highest level of hospitality and professionalism; Delivers world-class experiences that will leave a lasting, positive first impression Hospitality - Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests Meeting management – Ensure schedule conflicts are resolved in a timely fashion; Troubleshoot and execute problem solving techniques; Coordinate and serve as a partner to the Administrative Assistants to ensure all guests and meetings are handled professionally and according to specific instructions Meeting support – Coordinate meeting catering, assist with employee lunch orders, set up china and flatware and other in-room services, ensure AV is appropriately working, ensure rooms are stocked with supplies, fully organize rooms/chairs before and chairs after meetings Facilities - Report maintenance needs for resolution and assist with coordination of work, as needed; Escalate maintenance emergencies; Follow through to ensure prioritization and resolution; Address any pantry needs with on-site pantry attendant; Address any cleaning needs/support with the on-site day matron Administrative – Promptly and professionally answer main company line and ensure calls and messages are directed appropriately; Assist with reporting and other projects/tasks as assigned Cross train floater coverage for backup support Qualifications Bachelor’s degree 2 years professional experience as a Receptionist/Hospitality Associate, preferably in a mid to large-sized organization Proven track record of providing stellar support, strong sense of customer service Highly professional and positive presence and demeanor Dependable and punctual Microsoft Office Applications Schedule flexibility Ability to exercise discretion and independent judgement Attention to detail and accuracy Maintain composure under pressure Maintain confidentiality related to business matters Demonstrates ability to connect, collaborate and communicate effectively Performance mindset – both “do” job and “improve” job Physical Demands: Approximately 50% of the time this position requires the below physical demands. Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.). Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension. Ability to lift or move 40 lbs. or greater frequently. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range $24—$26 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Responsibilities

The Workplace Experience Ambassador is responsible for creating a hospitable environment through visitor management and concierge services. This role involves interacting with guests and colleagues to ensure their needs are met and providing exceptional service.