Workplace Experience Manager at IST Management Services

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

35.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Communication, Team Leadership, Vendor Oversight, Service Excellence, Policy Development, Space Planning, Reporting, Safety Compliance, Administrative Support, Facilities Coordination, Meeting Management, Mailroom Management, Inventory Management, Equipment Oversight, Training

Industry

Outsourcing and Offshoring Consulting

Description

Overview IST Management is seeking a professional, hospitality focused Office Services Site Manager to join our prestigous Midtown Manhattan team! The Office Services Manager is responsible for providing on-site management to support our facilities, hospitality, conference room and office support services operation in a highly professional office environment. Ideal candidates will have the ability to confidently interact with clients and visitors, possess excellent communication abilities, display superior concierge-style hospitality standards, and are ready to grow in their professional career. Previous experience as a people manager is mandatory! Who We Are IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members. We’re a privately held American company still under the leadership of our original founder, President & CEO Hal Blackman. We pride ourselves on commitment to excellence for our clients, the passion we put into our work each day, and upward mobility for our talented front line employees. Location: Midtown Manhattan- easy access to the Rockefeller Center subway station Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 paid holidays, and Bonus Incentives! Hourly Compensation: $32/hr-$35/hr USD Hours: 8am to 5pm - Monday-Friday w/ 1 hour break; with flexibility to work Over Time as needed You can check out istmanagement.com for more info on us! Responsibilities The Workplace Experience Manager will be responsible for providing superior on-site facilities and office services. Additional responsibilities include: Management Responsibilities: Deliver a premium service culture Consistently model and uphold a warm, refined, and highly hospitable experience—similar to luxury hotel standards. Client & employee communications Provide polished, professional verbal and written communication to internal and external clients. Vendor oversight Coordinate and oversee preferred vendors to ensure service quality and accountability. Team leadership Manage a team of on-site employees with a focus on performance, service excellence, and daily execution. Support and guide staff to ensure both the team and the organization succeed. Provide ongoing training, coaching, and hospitality-focused development for Office Services staff. Lead regular team meetings and collaborate with management on priorities and updates. Policy and procedure support Assist in the development, implementation, and refinement of SOPs to ensure consistent white-glove standards. Space planning assistance Support small-scale planning and changes to the workspace as needed. PO creation and management Create, maintain, and track purchase orders with accuracy and detail. Reporting & documentation Maintain logs, checklists, and service documentation with exceptional attention to detail. Safety and compliance Follow all safety procedures and support general operational tasks as assigned. On-Site Services Responsibilities Floor ownership Provide elevated service and support for one dedicated floor, ensuring a frictionless and polished workplace experience. Meeting & conference room excellence Manage room scheduling, setup, breakdown, and resets. Coordinate food and beverage services with a refined, hospitality-driven approach. Ensure all spaces maintain a clean, concierge-level presentation. Facilities coordination Respond to and manage facilities-related requests in partnership with building teams and vendors. Mailroom & office services Oversee mail, shipping, receiving, and internal distributions. Manage office supply inventory and ensure all work areas are fully stocked, organized, and immaculate. Pantry & amenity management Oversee pantry presentation, inventory, and ordering to maintain a polished, high-quality experience. Equipment oversight Ensure all Office Services equipment is operational and serviced as needed. Administrative support Perform light administrative duties to support the workplace and leadership team. Qualifications Ideal candidates will have the ability to confidently interact with clients and visitors, possess excellent communication abilities, display superior hospitality standards, and are ready to grow in their professional career. Previous experience as a people manager is mandatory! Other qualifications include: Minimum of 2 years related experience High School Diploma required, some college preferred; authorization to work for any employer in the US required Microsoft Office proficiency required Excellent communication skills both verbal and written Ability to effectively work individually or in a team environment; willingness to cross-train for other job functions Ability to meet employer's attendance policy Ability to lift up to 50 lbs on occasion IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Responsibilities

The Workplace Experience Manager is responsible for delivering superior on-site facilities and office services while managing a team to ensure service excellence. This includes overseeing vendor coordination, team leadership, and maintaining high hospitality standards.