CUSTOMER SUPPORT:

• Ensure prompt and positive responses aligned with Client’s expectations of customer support and protocol to office incidents and requests
• Ensure all tickets are answered within the SLAs, respond to, and manage all tier 1 tickets, ensure tier 2 and tier 3 Jira tickets are appropriately triaged within the SLA
• Monitor Slack channel and respond promptly addressing the matter.
• Act as a point of contact for clients seeking help navigating all aspects of their workplace; both in-person and by email/Slack

Requirement :

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Offi ce products and Gsuites.
• Strong organizational skills with an inquisitive mindset.

Full-time