ABOUT THE ROLE:

As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support several experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

WHAT YOU’LL DO:

• As a CBRE Sr Workplace Experience Manager, you will lead many functions of building operations and maintenance for our client’s southeast region based in Atlanta. This highly regarded position is within the Facilities Management functional area which is vital asset to our portfolio. It will require a candidate who can set high-expectations, run client outcomes, high-touch quality service, and have oversight of critical and non-critical assets.
• Facility Management certification preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Coordinate and lead all aspects of facility repairs and maintenance by collaborating with union and nonunion technicians, vendors, and wide variety of contractors.
• Maintain positive client relationships and conduct meetings on unresolved facility issues.
• Perform facility inspections quality assurance following local, state, and federal laws. Suggest and implement operational efficiencies, repairs, and upgrade opportunities.
• Prefer experience with managing infrastructure supporting critical facilities and/or lab facilities.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions.
• Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contract services. Manage budgets, and cost reductions, and achieve cost savings.
• Deliver the Service Business Continuity plan every six months and conduct required testing.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

• Complete at a satisfactory level all required and assigned HSE training.
• Follow all activity policies and procedures, including all HSE related requirements at all times.
• Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
• Report any condition which you feel could result in an accident or injury and / or stop work if required