EXPERIENCE REQUIRED:

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• Experience within (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. Previous experience with customer service preferred.

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• Line management experience

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• Previous experience in organizing, managing events and large meetings

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• Computer literate in MS Office Applications

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• Always set high standards for themselves and others

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• Can inspire others and support new ideas and initiatives

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• Can adapt to changing demands and deadlines

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• Good understanding of the customers’ needs and takes pride in the service delivered to our customers and our customers’ customers

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• Ability to analyze data, identify trends and convey results, deploying an action plan in a clear, concise and confident manner

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• Excellent spoken and written communication skills and the ability to communicate in an effective manner

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• Ability to think strategically and independently

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• Highly customer service focused

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• Sound problem solving ability

ROLE SUMMARY:

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• Lead KPI delivery to ensure sites meet the required KPIs including PPM deliverables, QHSE, and Workplace Experience.

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• Quality Management of site operational delivery

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• Liaise with stakeholders and business contacts in driving the Workplace modernization strategy

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• Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management.

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• Lead and coordinate the making of initiatives working with onsite teams to promote and to create a forward planner

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• Lead /oversee all Events activities on site ensuring a seamless end to end delivery.

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• Support the delivery of the One Team ethos

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• Develop and nurture business relationships with all businesses across the site through these relationships, gain insights into anticipated future requirements and work these into the service delivery strategy

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• Line management responsibility for the Reading Workplace team

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• Support the Workplace team with delivering individual building or site wide projects and initiatives

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• Work with our contract partnerships to drive consistency and standards across the site

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• Work closely with Workplace team to upskill and train in Workplace Experience.

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• Work collaboratively with customers, understanding their requirements, forming a plan to deliver and then executing.

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• Work closely with Account Engineering team to ensure a smooth delivery of maintenance as well as timely reactive closures.

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• Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor

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• Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams.