End Date
Tuesday 27 May 2025
Salary Range
£70,929 - £78,810
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Job Share
Job Description Summary
JOB TITLE: Workplace Facilities Manager

SALARY: £70,929 - £78,810

LOCATION London
HOURS: Full Time
WORKING PATTERN: As this role is all about our workplaces, this role involves spending up to four days a week, or 80% of your time at one of our office or branch locations.
Job Description
About this Opportunity
Do you want to be part of a team that is responsible for transforming our workplaces through the delivery Workplace experience and Facilities Management, having a deep impact on the way 70,000 colleagues feel about working at LBG? If this sounds fun and challenging, come join us on our growth journey! This role is responsible for all elements of the Workplace experience within their region.

Key Accountabilities include:

• Facilities management and operational safety oversight assuring appropriate and effective building services are in place across London.
• Support the Workplace Experience team and any third parties to ensure that high levels of customer service and technical workplace standards are being maintained and continually improved within region.
• Oversee the management of workplace service delivery, ensure that regular reviews of supplier relationships/arrangements are undertaken to identity and take advantage of opportunities for improvement Ensure compliance with health, safety, environmental and security legislation, and company requirements, ensuring the effective management, implementation, monitoring, and provision of reporting on same within the region and responsible for building audits.
• Implementation of plans based on data, analysis and colleague feedback that led to improvements in service levels, compliance, productivity and/or mitigate cost or risk to the business.
• Ensure that the Workplace Experience team provide technical support and assistance to colleagues assuring the integrity of the building infrastructure.
• Manage building incidents including but not limited to property, safety and security.
• Live, breath and promote the Lloyds values within the Workplace Experience team and the wider business to support our culture, cultivating positive and productive relationships with internal customers, local management, service providers and leaders.
• Responsible for managing the budget for the building within the agreed cost envelope.

Why Lloyds Banking Group?
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What we need from you!

• Significant experience in a facilities management roles
• Industry experience in delivering workplace/facilities management services across a large and varied estate.
• Proven knowledge of Health, Safety, Environmental and Quality processes, and legislation in a large multi-location organisation.
• A creative problem solver, bringing innovative ideas and solutions to the table, with a sharp eye for detail and sense of office pride.
• A strong communicator with project management skills and the ability to juggle multiple agendas and unexpected obstacles and prioritise what needs attention first.
• Hold a degree in a relevant field or relevant demonstrable practical experience in crafting and executing workplace and operational safety Initiatives.
• Extensive knowledge and experience of applying industry procedures and practices as applicable to the role.
• Ability to work independently within agreed tolerances managing internal and external dependencies, responding, and adapting the workplace experience and operational safety requirements in accordance with agreed frameworks.
• Proven people manager skills with teams of varied level and experience.

And any experience of these would be really useful

• Eye for business & external insight, navigates comfortably through complex policy, process, and people related organisational dynamic. Applies knowledge of business and the marketplace and broader external societal context to advance the organisation’s objectives. For example, maintains ample, up to date business and industry knowledge to make sound decisions for the organisation. Understands and operates smoothly across the regulatory and policy environment and other external factors affecting the organisation.
• Consultancy & relationship building - Builds partnerships and works collaboratively with others to meet shared objectives. For example, promotes a culture of collaboration across boundaries, where people can express themselves honestly; addresses major barriers to collaboration. Seeks out a broad and diverse range of perspectives to address issues. Utilises positive relationships to influence decision-making as a trusted partner and confidant.
• Change management: - Adopts a customer-centric, human-focused way of working to deliver and embed cultural change for the long-term, engaging colleagues in the change required and rationale for change. Uses extensive knowledge and skills to work independently and provide mentorship and training to others to make sure a project stays on track to achieve its ultimate goals - indicating and reporting on delivery risks as required.

About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.
We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.
We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

Please refer the Job description for details