JOB DESCRIPTION SUMMARY

JOB TITLE: Workplace Facilities Manager

KEY ACCOUNTABILITIES INCLUDE:

• Facilities management and operational safety oversight assuring appropriate and effective building services are in place across London.
• Support the Workplace Experience team and any third parties to ensure that high levels of customer service and technical workplace standards are being maintained and continually improved within region.
• Oversee the management of workplace service delivery, ensure that regular reviews of supplier relationships/arrangements are undertaken to identity and take advantage of opportunities for improvement Ensure compliance with health, safety, environmental and security legislation, and company requirements, ensuring the effective management, implementation, monitoring, and provision of reporting on same within the region and responsible for building audits.
• Implementation of plans based on data, analysis and colleague feedback that led to improvements in service levels, compliance, productivity and/or mitigate cost or risk to the business.
• Ensure that the Workplace Experience team provide technical support and assistance to colleagues assuring the integrity of the building infrastructure.
• Manage building incidents including but not limited to property, safety and security.
• Live, breath and promote the Lloyds values within the Workplace Experience team and the wider business to support our culture, cultivating positive and productive relationships with internal customers, local management, service providers and leaders.
• Responsible for managing the budget for the building within the agreed cost envelope.

WHAT WE NEED FROM YOU!

• Significant experience in a facilities management roles
• Industry experience in delivering workplace/facilities management services across a large and varied estate.
• Proven knowledge of Health, Safety, Environmental and Quality processes, and legislation in a large multi-location organisation.
• A creative problem solver, bringing innovative ideas and solutions to the table, with a sharp eye for detail and sense of office pride.
• A strong communicator with project management skills and the ability to juggle multiple agendas and unexpected obstacles and prioritise what needs attention first.
• Hold a degree in a relevant field or relevant demonstrable practical experience in crafting and executing workplace and operational safety Initiatives.
• Extensive knowledge and experience of applying industry procedures and practices as applicable to the role.
• Ability to work independently within agreed tolerances managing internal and external dependencies, responding, and adapting the workplace experience and operational safety requirements in accordance with agreed frameworks.
• Proven people manager skills with teams of varied level and experience.

AND ANY EXPERIENCE OF THESE WOULD BE REALLY USEFUL

• Eye for business & external insight , navigates comfortably through complex policy, process, and people related organisational dynamic. Applies knowledge of business and the marketplace and broader external societal context to advance the organisation’s objectives. For example, maintains ample, up to date business and industry knowledge to make sound decisions for the organisation. Understands and operates smoothly across the regulatory and policy environment and other external factors affecting the organisation.
• Consultancy & relationship building - Builds partnerships and works collaboratively with others to meet shared objectives. For example, promotes a culture of collaboration across boundaries, where people can express themselves honestly; addresses major barriers to collaboration. Seeks out a broad and diverse range of perspectives to address issues. Utilises positive relationships to influence decision-making as a trusted partner and confidant.
• Change management: - Adopts a customer-centric, human-focused way of working to deliver and embed cultural change for the long-term, engaging colleagues in the change required and rationale for change. Uses extensive knowledge and skills to work independently and provide mentorship and training to others to make sure a project stays on track to achieve its ultimate goals - indicating and reporting on delivery risks as required.