Workplace Lead (H/F/N) at Believe

Paris, Ile-de-France, France -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Technical Authority, Identity Access Management, MDM, Google Workspace, Automation, Scripting, REST APIs, Collaboration, Problem Solving, Adaptability, Communication, Application Governance, Global Expansion

Industry

Musicians

Description

Company Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe oCers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law. Ready to set the tone with Believe ? Job Description As the Engineering Team Lead within the Workplace department, you will play a critical role in shaping the employee experience for our global teams. You will lead a squad of 3 System Administrators responsible for our core identity and device management ecosystems (Okta, JumpCloud) within a Google Workspace-first environment. Beyond technical expertise, your mission is to be a bridge-builder. You will work hand-in- hand with the Helpdesk to break down operational silos, partner with Application Management on licensing strategies and support the Campus/PMI teams to ensure seamless integration of new offices and acquisitions. Key Responsibilities 1. Team Leadership & Technical Excellence ● Manage & Mentor: Lead, coach and develop a team of 3 Workplace Engineers. Foster a culture of growth, autonomy and technical curiosity. ● Technical Authority: Champion a tech culture focused on security and best practices for Identity Access Management (Okta) and MDM (JumpCloud), specifically within a mixed macOS/Windows and Google Workspace environment. ● Engineering Standards: Design and deliver high-quality, secured, scalable processes. Ensure best practices in testing, deployment and documentation. ● Performance Monitoring: Define and track KPIs to measure system health and team efficiency, ensuring data-driven decision-making. 2. Automation & Operational Efficiency ● "Automation First" Mindset: Drive the shift from manual operations to automated workflows. Your goal is to eliminate repetitive tasks ("Toil") for both your team and the Helpdesk. ● Workflow Orchestration: Leverage Okta Workflows, Google Apps Script, or API integrations to streamline User Lifecycle Management (onboarding, offboarding, attribute syncing). ● Self-Service Tools: Build tools or scripts that empower the Helpdesk to resolve L1 issues autonomously without escalating tickets to the Engineering team. 3. Cross-Functional Collaboration ● Workplace Partnership: Collaborate closely with the Helpdesk Team to create a unified support chain. Your goal is to empower L2/L3 support through better process tools and documentation reducing the escalation rate to Engineering. Work alongside Campus & PMI Teams to standardize IT infrastructure for remote sites and integrate new entities efficiently. ● Mentoring & Communication : Encourage adoption of Workplace best practices and architecture changes throughout the company via evangelism and education ● Application Governance: Partner with the Application Management Team to centralize SaaS license distribution and optimize costs via automated provisioning. ● Global Expansion: Extend visibility beyond the IT department, partnering with Product, Marketing and other stakeholders to ensure Workplace initiatives support broader business goals. Qualifications ● Experience: 10+ years in IT Systems Engineering, with a strong focus on automation and scalability. ● Technical Stack: ○ Expertise in IAM/SSO (Okta certification is a plus). ○ Strong mastery of MDM/UEM (JumpCloud preferred). ○ Deep knowledge of the Google Workspace ecosystem. ● Automation Skills (Required): ○ Proficiency in scripting (Python, Bash, or PowerShell). ○ Experience with REST APIs and integration logic. ○ Proven ability to use automation tools (e.g., Okta Workflows, Zapier, Tines) to solve business problems. ● Soft Skills: ○ Collaborative Mindset: You are a natural communicator who bridges the gap between technical and non-technical stakeholders. ○ Problem Solver: You look for root causes and long-term stability. ○ Adaptability: You thrive in a fast-paced, international environment. ● Language: Fluent in English & French Additional Information SET THE TONE WITH US: Working at Believe means having individual and collective impact in a fast-growing company! At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. We have two hearts at Believe - our People and our Artists. We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ROCK THE JOB Tailor-made training and coaching program Remote working policy A wellness program "Pauses" with many activities and animations in-house Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist A healthy and eco-responsible company restaurant Individual or family health insurance CSE benefits A rooftop A gym with free classes SING IN HARMONY Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet. Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave) We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation. Contract type: Regular

Responsibilities

Lead and mentor a team of 3 System Administrators while ensuring technical excellence in identity and device management. Collaborate with various teams to enhance operational efficiency and support global expansion.