Workplace Operations Specialist at Samsara

, , -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, G Suite, Administrative Skills, Event Planning, Vendor Management, Safety Management, Facilities Management, Multitasking, Proactive Problem Solving, Communication, Team Collaboration, Onboarding, SOP Maintenance, Ticketing Systems, Resourcefulness, Attention to Detail

Industry

Software Development

Description

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: The Samsara Workplace team is dedicated to delivering world-class service to our employees. We provide them with the tools and resources they need to do the best work they can possibly do. As a WP Operations Specialist, your role is at the forefront of delivering unparalleled workplace experience as a Samsara culture ambassador, community advocate and service specialist. This role is office-based 5 days per week to cover the Workplace Team’s operational hours onsite from 08:00am to 17:00. This role is office-based 5 days per week (08:00am to 17:00pm) to cover the Workplace Team’s operational hours onsite, open to candidates residing in Bengaluru. Relocation assistance will not be provided for this role. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Act as Front of House lead for the Bengaluru-India office serving as the first point of engagement for colleagues, new hires, and visitors alike. This receptionist-inclusive role creates a warm welcome and a supportive environment that enhances the overall experience, and involves front-desk duties such as greeting guests, distributing badges and acting as receptionist for onsite events. Provide a world-class workplace experience services to all employees, contractors and vendors to Samsara Bangalore office, remote employees and across our other offices to increase wellbeing, productivity and satisfaction. Support management of the daily vendors including catering,micro kitchen, office provider, planting, housekeeping with relevant partners inclusive of tracking performance and highlighting service failures in a timely manner. Perform general administrative tasks including but not limited to office attendance audits, business card ordering, swag quotations and ordering support, inventory tracking of store items and assets. Supporting planning and execution of in-office events, inclusive but not limited to Employee Resource Groups events, national holidays, global events, executive and customer visits. This requires acting as a main liaison and triage any incoming event requests inclusive of event space management, AV/IT arrangements, onsite housekeeping/porter services and catering. Conduct daily floorwalks, making sure that every employee/visitor visiting the space enters a safe, tidy and productive environment - this includes making sure that stationary stock is up to date, furniture setup is correct and reporting any maintenance/safety issues. Responsible for post management for both incoming postal items as well as handling shipping requests as per procedures. Monitoring and completing requests through ticketing systems and slack channels to ensure employee requests are being attended to in a timely and efficient manner. Partnering closely with our Safety, Security and Resilience team on matters related to badges, visitors and incident management. Follow security and emergency procedures as defined from the Global team. Respond to emergency situations in a calm, efficient manner. Summon appropriate assistance and make appropriate notifications in accordance with operating procedures. Work cross-functionally alongside our other support functions such as People Operations, Biztech, Communications to support all teams located in the office and remotely to provide a first-class experience to all and supports the need of creating a great place to work. Own and conduct onboarding to all new hires within the region and align onboarding globally to ensure consistency and a continuous improvement process is in place. Maintain all location SOPs, databases and communication details. Support the Workplace Manager with adhoc support requests and provide cover in absence. Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: At least 2 years of experience in an administrative, junior office role, GCSE/High School or diploma education. Great people skills with a passion for delivering excellence in customer service. Proficient in GSuite required. Ability to be resourceful and proactive in dealing with issues that may arise in a calm and professional manner. An ideal candidate also has: Experience of working in a fast-growing startup environment, hotel management or similar. Specific Workplace, Safety or Facilities Management experience is ideal. Ability to multitask, prioritise, and work under pressure in a fast-paced environment. Slack/Zendesk/Jira ticketing experience is ideal. At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

Responsibilities

The Workplace Operations Specialist will act as the Front of House lead, providing a welcoming environment and managing workplace experience services. Responsibilities include supporting vendor management, conducting floorwalks, and coordinating in-office events.