At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
This analyst position will design and implement analytics-driven insights to optimize Lilly’s diverse support offerings and device ecosystem, including Windows, Macs, iPhones/iPads, cellular services, and Citrix solutions. This role focuses on extracting actionable insights from ticket data, interaction data, and endpoint data to enhance employee productivity, streamline operations, and improve user experiences. The ideal candidate is passionate and with an appetite to make the employee experience better by driving data-informed enhancements and visualizations that support seamless collaboration and innovation.

BASIC REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field; advanced degree preferred OR a high school diploma/GED AND ten years experience in data engineering or data analytics roles..
• 5+ years of experience in data analytics, solution architecture, or endpoint management, with proven expertise in deriving insights from multi-platform environments (Windows, macOS, iOS, Citrix).
  Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Stakeholder Engagement and Requirements Gathering

• Partner with cross-functional teams, including IT, security, operations, employee experience groups, and executive leadership, to gather requirements and translate them into innovative analytics solutions that prioritize user satisfaction.
• Deliver strategic presentations and blueprints, iterating based on feedback to continuously enhance endpoint insights and employee experiences

Solution Design and Integration

• Architect analytics solutions that integrate ticket data, interaction data, endpoint data from platforms like Microsoft Intune, Absolute, and Nexthink for Windows, JAMF for macOS and iOS, Citrix Virtual Apps/Desktops for virtual environments, and cellular management tools to derive cross-platform insights and scalability recommendations.
• Analyze data to find opportunities for improving employee usability, remote access efficiency, and integration effectiveness within Lilly’s support ecosystem and IT infrastructure.

Advanced Modeling and Analytics Strategy

• Develop predictive models and AI-driven analyses using endpoint data (e.g., telemetry, usage logs) to uncover trends, optimize device performance, and enhance user productivity, such as proactive issue detection or personalized configurations.
• Strategize data aggregation and transformation to deliver actionable insights that align with business objectives, focusing on improving employee experience without altering core infrastructure.

Analytics for Compliance

• Develop analytics models to monitor security metrics, compliance alignment, and risk factors from endpoint data, incorporating insights on zero-trust principles, encryption status, patch levels, and vulnerabilities.
• Generate reports and insights on data protection, access patterns, and threat responses to support security teams in maintaining robust controls across all endpoint devices.

Dashboard and Visualization Leadership

• Lead the creation of dynamic dashboards using tools like Tableau or Power BI to provide real-time insights on endpoint health, compliance, and user metrics, enabling IT teams and leaders to make informed decisions.
• Ensure visualizations support self-service analytics while maintaining governance standards and integrating with Lilly’s workflows.
• Own the creation of recurring reports (weekly, monthly, quarterly) that provide insights into service performance, usage trends, and user feedback.
• Present findings to leadership and project team members, making data-driven recommendations for enhancements.

Stakeholder Engagement and Requirements Gathering

• Partner with cross-functional teams, including IT, security, operations, employee experience groups, and executive leadership, to gather requirements and translate them into innovative analytics solutions that prioritize user satisfaction.
• Deliver strategic presentations and blueprints, iterating based on feedback to continuously enhance endpoint insights and employee experiences.