JOB DESCRIPTION SUMMARY

We’re looking for a Senior Manager to join our Workplace Proposition team, focussing on Customer Outcomes & Data. More info below!

JOB DESCRIPTION

Job title: Senior Manager Customer Outcomes and Data
Location: Edinburgh
Salary : £76,194 - £89,640
Hours: Full time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

ABOUT THIS OPPORTUNITY:

We have a fantastic opportunity for a Senior Manager to lead the team that have responsibility for regulatory reporting, such as consumer duty and our independent governance committee.
We’re looking for someone with relentless focus and passion for ensuring good customer and member outcomes across the Workplace Savings Proposition, through active and proactive management of customer experiences, product end to end journeys, customer outcomes and consumer duty commitments.
Our Senior Manager will use data and insight to actively manage the overall member portfolio, including ongoing proposition risk management. You’ll also hold responsibility for our Independent Governance Committee, trustee reporting and evolving the data environment to deliver against these.

WHAT YOU’LL BE DOING:

• Passionate advocate for customer outcomes who will drive cultural engagement across the Workplace business and aide embedding.
• Leadership and line management of a team of specialists, active member of the Senior and Extended Propositions Leadership teams.
• Ownership and active management of end to end proposition customer outcomes through delivery of monthly consumer duty commitments underpinned by continuous product management, quarterly PREP reporting, annual reviews.
• Primary owner and deputy chair of Workplace Customer Product Committee as central governance control for both ongoing proposition management and customer outcome elements of proposition design and change.
• Primary point of engagement for Risk partner relationship.
• Responsibility for identifying and developing internal customer outcome reporting (including Consumer Duty reporting), ensuring insight is usable and effective in ensuring and assuring good customer outcomes
• Responsibility for external reporting including Independent Governance Committee data reporting and all Trustee reporting (Eg Scottish Widows Master Trust) and for ensuring robust, automated embedded processes going forward.