Workplace Service Owner at Linklaters USA

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, Performance Management, Continual Improvement, Workplace Technology, Level 2 Support, Escalation Management, Service Roadmaps, Stakeholder Management, Product Owners, Service Performance Monitoring, Risk Mitigation, Compliance, Root Cause Analysis, Capacity Planning, Problem Management, User Experience

Industry

Law Practice

Description

Your role As Workplace Service Owner, you will own the day-to-day delivery, performance, and continual improvement of critical workplace technology services that underpin all other technology services at Linklaters. Your focus will be on the workplace technology that our partners, lawyers and business teams staff use on a day-to-day basis, including desktops, laptops, peripherals, printing, workplace management applications, physical security, standard operating environments, and core applications. You will be responsible for ensuring they are reliable, secure, and aligned with user needs. Specifically, you will: Facilitate and where appropriate provide Level 2 support and timely resolution of escalations for all core workplace systems, acting as a trusted escalation point for issues impacting Linklaters teams. Implement and manage service roadmaps for workplace systems, translating the strategic vision set by the Head of Workplace & Collaboration and senior stakeholders into operational objectives and enhancements. Work proactively with Product Owners to ensure service delivery is fully aligned with development priorities and timelines, enabling the rapid introduction of new features, regulatory updates, and innovations. Facilitate regular meetings with Product Owners, business representatives, and users to review service performance, gather feedback, and identify opportunities for enhancements. Act as the primary contact for all operational, process, and performance aspects of the firm’s workplace systems, ensuring prompt, effective responses to business needs. Monitor and analyse service performance and reliability using metrics and logging tools, with a strong emphasis on the availability and user experience of workplace-critical systems and applications. Identify and mitigate risks associated with workplace systems, proactively addressing any operational, data integrity, or compliance issues that could disrupt the platforms. Ensure workplace systems comply with relevant internal policies, professional standards, and legal and regulatory requirements. Use analytics, feedback, and service health insights to continuously improve efficiency, usability, and business value of workplace systems. Drive root cause analysis and problem management to resolve and prevent recurring issues within the workplace environment. Plan for capacity and demand, ensuring the workplace systems can adapt seamlessly to evolving expectations, new service offerings, and growth. About you Proven experience managing or delivering workplace technology services in complex, multinational or professional services environments. Solid understanding of both digital and physical workplace solutions, including workplace technology (for example, Laptops, desktops, printing, standard operating environments), office management systems (for example, building management solutions, physical security systems), core applications (for example, M365, Windows 11) Experience handling Level 2 service escalations, with well-developed problem-solving and troubleshooting abilities. Strong stakeholder management skills, with a track record of effectively engaging product owners, end users, and cross-functional support teams. Demonstrated ability to use and interpret service performance metrics to drive continuous improvement and inform decision-making. Knowledge of relevant internal policy and external regulatory frameworks in areas such as health and safety and data privacy, with a strong commitment to compliance. Experience planning for workplace capacity and adapting services to meet changing patterns of demand, including support for hybrid and remote working environments. Excellent organisational and communication skills, capable of coordinating meetings, documenting outcomes, and ensuring actions are followed up. Proactive approach to risk identification and mitigation, able to foresee and address potential operational and technical challenges. Commitment to high service standards, inclusivity, and fostering a positive, innovative team culture aligned with Linklaters’ values. Linklaters Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. What sets us apart At Linklaters We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business We belong to a firm that embodies its corporate social, environment, and governance responsibility commitments We remain focused on talent and having the best people which will result in a diverse workforce Having got the best people, we want them to feel included, valued and respected so they can perform at their best We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to We invest in custom-fit career paths for our people in line with their talents and aspirations We provide agile working solutions to meet the changing needs of our people and our business We are committed to people first relationships based on mutual trust, respect, and appreciation We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others Technical Skills: This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. This is the place where talent meets opportunity and where passion meets purpose. At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients. Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team. With second to none training and support, this is the place where you meet your future. This is Linklaters. Be alert to fictitious job opportunity posts and offers of employment which claim to be in the name of Linklaters. We have been made aware of various recruitment-related scams which ask for upfront payments, for example, for office equipment and promise start up bonuses and reimbursement in return for such payments. These scams often involve the use of email addresses similar to a genuine domain name. Genuine emails from Linklaters only use the domain of “@linklaters.com”. We will never ask you to make payments for office equipment or otherwise as part of our recruitment process. If you are in doubt about a job opportunity that appears to relate to our firm, please get in touch using the contact details on our careers website at www.linklaters.com/careers. In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent. As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate. Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance. Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.

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Responsibilities

The Workplace Service Owner is responsible for the day-to-day delivery, performance, and continuous improvement of critical workplace technology services used by partners, lawyers, and business staff, including hardware, software, and physical security systems. This involves acting as the primary escalation point for Level 2 support, managing service roadmaps, and ensuring systems are reliable, secure, and aligned with user needs.