Workplace Services Site Lead at ServiceNow

São Paulo, Southeast, Brazil -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Management Experience, Multi-tasking, Attention to Detail, Customer Service Skills, Contract Management, Organizational Skills, Problem Solving, Initiative, Team Player, Facilities Management, Health & Safety Knowledge, Mechanical Knowledge, Electrical Knowledge, Budget Management, Event Management

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Main point of contact for all WPS issues/requests from employees, visitors and landlord. Act as Landlord liaison dealing with the any issues and attending tenant meetings on behalf of ServiceNow. Providing comments to the landlord and passing information back to the WPS Manager. Management of contracted vendors ensuring they are maintaining there SLA’s and KPIs. Ensure cleaning contractors maintain office cleanliness; maintain kitchens, conference rooms and common area office space. Responsible for WPS requests via ticketing system and achieving stated SLA’s for closing tickets. Support in WPS projects with WPS Manager for example roll out of initiatives within the office. Manage finance systems, raising PO’s and maintaining the spend management dashboard and creating and owning the office budget. Oversee the ordering, stock taking and maintain food/beverage/office supplies. Ensuring that the office administrator or ambassador is maintaining a constant stock to maintain a consistent employee experience. Ensuring that the WPS policies in Health & Safety, office guidelines and security are maintained and updated as required. Execute the on and off boarding of employees and make sure the seating plan is always updated. You will be required to ensure that all areas of the office are always well maintained and presentable. Providing added support to the ambassador or administrators for meeting room set ups and internal/external training sessions. Additional requirements will include handling internal tickets for maintenance and other office repairs such as A/C failures. Meet with stakeholders to ensure their requirements are met and expectation set. To work with the WPS Manager to pass any feedback Manage community events in coordination with the ambassadors or administrators to create a culture within the office. Possesses strong written and face to face communication skills Previous management experience is desired Ability to multi-task with ease Demonstrates a methodical and thorough way of working Exhibits a high level of attention to detail Possesses strong customer face to face skills Exhibits a high level of attention to detail High understanding of Mechanical and Electrical equipment Contract management experience is essential Organized and meticulous Able to work well under pressure Confident and articulate A desire to show initiative and able to ‘think on feet’ A self-motivated individual An outgoing, positive thinker with consistent levels of evident enthusiasm A team player who upholds ServiceNow’s values and professional integrity Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. At least 3 years’ experience coordination role Must have worked in a fast-paced environment Previous management experience is desired A Facilities and H&S related qualification is desirable JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: LATAM - Latin America Work Persona: Required in Office

Responsibilities

The Workplace Services Site Lead will act as the main point of contact for all workplace services issues and manage contracted vendors to ensure service level agreements are met. Responsibilities also include overseeing office maintenance, managing budgets, and supporting community events.