Workplace Support (L2) - Kaitautoko Wāhi Mahi at Inland Revenue Career Site

Devonport-Takapuna, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Fault Diagnosis, User Support, Microsoft Office365, Azure, Exchange User Administration, Network Patching, Printer Troubleshooting, Customer Service, Problem Solving, Training, Coaching, Organizational Skills, Adaptability, Communication, Facilities Management, Multitasking

Industry

Government Administration

Description

Workplace Support - Level 2 (Takapuna - Auckland) Are you a practical person who enjoys being hands-on and assisting others with a variety of IT and Facilities Management solutions? Mō te tūnga | About the role A full-time on-site role in Takapuna, Auckland. You will be an integral member of a small team responsible for supporting our IT users, devices and facilities to run smoothly and safely. Use your expertise in problem solving to improve customer experience by enabling our people to gain maximum benefit from Inland Revenue’s workplace devices, applications, and facilities. Our team is responsible for IT equipment, user support, mail, staff/contractor access, vehicle fleet, building maintenance including air conditioning, cleaning and site security. In this varied role you will: Provide IT front line support for our users, resolving issues in line with expected service levels. Undertake tasks relating to both IT and Facilities management, providing advice and support including our remote sites. Work in a networked way, using insights gained to identify solutions for our users. Maintain and improve our knowledge base by working with the team, our business partners and review and update information and processes. Train and coach people to work smarter with our technology systems and assist in capability uplift. Mōu | About you Utilise your excellent people skills, ability to relate to and connect with a wide range of backgrounds, ages, and cultures. A genuine enjoyment in communicating with people. You must be well organised and be able to quickly adapt within an often-fast paced environment, retain new information, learn new technologies and systems. To be successful in this position you will possess the following skills, experience, and attributes. IT fault diagnosis and user support, including Microsoft Office365, Azure and Exchange user administration, network patching and printer troubleshooting experience. Microsoft 365, A+ or Network+ certification or equivalent. A strong customer service ethos and the ability to interact confidently with others. A positive attitude and strong work ethic. Ability to learn and accept change. A willingness to share learnings and instil confidence in others to self-help. A clean driver’s licence. A history of undertaking both IT and Facilities related tasks with the ability to multitask both. Mō mātou | About us Workplace Services focuses on the day-to-day performance, management & monitoring of 3rd party Workplace Service Providers. Along with looking at ways of improving our process and performance. Te Tari Taake ‘Inland Revenue’ plays a critical role in improving the economic and social wellbeing of Aotearoa ‘New Zealand’. We do this by collecting and distributing money - we collect 80% of the Crown’s revenue and distribute social support payments. We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi. Also important to us is how we work - our organisation continues to develop a culture which is customer-centric, intelligence-led, agile, and inclusive. Apply here | Tono mai Please apply online and attach your current cv and cover letter telling us about the experience you’ll bring to the role, as well as what motivated you to apply. For specific queries, including a copy of the role description please email irdcareers@careers.ird.govt.nz Applications close Sunday 12th October at 5pm

Responsibilities

You will provide IT front line support for users and undertake tasks related to both IT and Facilities management. The role involves maintaining and improving the knowledge base and training users to work smarter with technology systems.