Workplace Technology Intern at Ryt Bank

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-User Support, Troubleshooting, Onboarding Support, Hardware Management, Asset Management, Service Desk Operations, Documentation, ITIL Practices, SLA Management, Microsoft 365, Windows, MacOS, Mobile Devices, Networking Fundamentals, Customer Service, Problem-Solving

Industry

Banking

Description

About the Role We’re looking for a motivated Workplace Technology Intern to support day-to-day end-user technology operations and help deliver a great employee experience. You’ll assist with troubleshooting, office IT equipment, new-hire onboarding, hardware deployment, and documentation—gaining hands-on exposure to enterprise systems and real-world IT operations. What You’ll Do (Key Responsibilities) • End-User Support: Assist with L1/L2 troubleshooting for Windows, macOS, and mobile devices (email, VPN, Wi-Fi, printers, apps, peripherals). • Onboarding Support: Help prepare devices, user accounts, and access for new hires; run orientation walkthroughs for core tools. • Hardware & Asset Management: Support imaging/provisioning, hardware swaps/upgrades, returns (RMA), and inventory accuracy. • Office IT Equipment: Help maintain meeting room AV, docking stations, network endpoints (as guided), and shared devices. • Service Desk Operations: Triage, document, and resolve tickets within agreed SLAs; escalate when needed; maintain clean ticket notes. • Documentation: Create/update how-to guides, SOPs, knowledge base articles (e.g., Confluence). • Deployments & Projects: Assist with hardware rollouts, OS updates, and small improvement projects. • Procurement Support: Help with device/accessory requests, quotes, POs, and vendor coordination (as guided). • Security & Compliance: Follow security, privacy, and asset handling procedures; support patching and configuration standards. What You’ll Learn (Development & Exposure) • Enterprise Tech Support: Practical troubleshooting across Microsoft 365, Windows, macOS, and commonly used SaaS tools. • Systems Administration (Guided): Exposure to M365/Entra ID, Intune, JAMF, Atlassian Suite, and ticketing. • Operational Excellence: ITIL practices (incident, request, change), SLAs, documentation standards, and asset lifecycle. • Procurement & Vendor Basics: How purchase requests, approvals, and inventory control work in a corporate environment. • Stakeholder Skills: Supporting diverse user groups, handling priorities, and communicating clearly with non-technical users. • Automation Foundations: Intro to scripting (PowerShell/Bash) and packaging concepts for modern management (as applicable). Qualifications (Minimum) • Currently pursuing a Diploma/Bachelor’s in IT/Computer Science/Information Systems (or equivalent). • Basic understanding of operating systems (Windows/macOS), networking fundamentals (IP, DNS, DHCP, Wi-Fi), and productivity suites. • Strong problem-solving, attention to detail, and customer service mindset. • Clear written and verbal communication skills in English (additional languages a plus). • Able to commit to the full internship duration. Tools & Technologies You May Touch • OS & Devices: Windows 10/11, macOS, iOS/Android, laptops/desktops, peripherals. • Management & ID: Microsoft Intune, Entra ID (Azure AD), JAMF. • Collaboration: Microsoft Teams, SharePoint, OneDrive. • Service Management: Jira Service Management; Confluence for documentation. • Networking/AV (Guided): Basic switch/Wi-Fi concepts, meeting room AV and peripherals. JR00000542 Hey Malaysia, we’re Ryt Bank—your first AI-powered digital bank! Formed by the consortium of YTL Digital Capital Sdn Bhd and Sea Limited, two of Southeast Asia’s leading innovators, we’re here to reshape banking in Malaysia. At Ryt Bank, we believe in empowering you with fast, easy, and secure financial solutions that are as inclusive as they are innovative. It’s not just about banking—it’s about your right to better banking. Operating under YTL Digital Bank Berhad [Reg. No. 202201037182 (1482879-P)], we are fully licensed by Bank Negara Malaysia and Ministry of Finance. Excited? The Ryt Bank app is launching soon. Get ready for a new era of banking—one that’s done right!

Responsibilities

The intern will support daily end-user technology operations, including L1/L2 troubleshooting for Windows, macOS, and mobile devices, and assisting with new-hire onboarding tasks. Key duties also involve hardware and asset management, maintaining office IT equipment, and resolving service desk tickets within SLAs.