Workplace Technology Manager at TAL Life Limited

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Desk Management, End User Computing, ITIL, ITSM, Vendor Management, SLA Management, Analytical Skills, Team Leadership, Automation, Service Delivery Optimization

Industry

Insurance

Description

Company Description Help protect over 5 million Australians, making a real difference in their lives during their most challenging times. Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions. Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health. Why Join Us? Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. Job Description As Senior Manager, Workplace Technology, you’ll play a vital role in shaping the everyday technology experience for TAL’s people. By partnering closely with our service provider, you’ll ensure seamless, reliable and high-quality workplace technology that empowers teams to do their best work. This role is central to delivering an environment where technology just works—enabling productivity, supporting collaboration, and helping TAL continue to deliver on its promise to protect more Australians and their families with confidence. In This Role You Will: Lead Service Desk performance to deliver fast, high-quality resolution and an exceptional end-user experience Oversee workplace technology services to ensure reliable, consistent tools that enable productivity Build a strong vendor partnership with Tech Mahindra to drive accountability and service excellence Analyse service performance to identify root causes and deliver measurable improvements Optimise service delivery through automation, efficiency gains, and cost-effective solutions Align workplace technology with business needs to ensure TAL’s people are supported now and into the future Qualifications 8+ years’ experience in IT (Service Management/EUC/Service Desk) Strong ITIL/ITSM expertise Vendor & SLA Management experience (outsourced provider) End User Computing expertise Strong analytical skills, with the ability to interpret service data and translate insights into improvements Proven ability to lead teams and influence indirect/vendor resources Additional Information TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. #LI-Hybrid Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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Responsibilities

Lead the Service Desk and oversee workplace technology services to ensure a high-quality end-user experience. Manage the partnership with Tech Mahindra to drive accountability and optimize service delivery through automation and data analysis.