Due to growth we are looking to appoint another team member - as a works scheduler. The role you will be responsible for effectively planning and coordinating work of our Streetworks and Reinstatement teams throughout a designated area. You will be planning and coordinating the work through communication with internal and external customers. This is a fantastic opportunity to join a friendly, dedicated team situated in our modern and welcoming office in Lingley Mere.

RESPONSIBILITIES – BUT NOT LIMITED TO:

• Full customer compliance interaction to support case owner process
• The role will be expected to schedule/jeopardy manage each operation raised
• Regional ownership of schedule and customer for all work
• Monitor the schedule and jeopardy manage for planned and reactive work
• Manage the schedule in line with the case owner core principles
• Monitor and manage appointments
• Proactive customer touch points with CMEX in mind
• Support system and process improvements
• Support TM requirements
• Manage street works/permits
• Full compliance on ZOI and utility prints
• Maintain KPI/ODI levels within work bank

EXPERIENCE AND QUALIFICATIONS REQUIRED FOR THE ROLE:

• Excellent customer service – both written and verbal
• Problem solving skills
• Clear and concise speaking skills
• Excellent listening skills
• Competent in IT, accurate data entry
• Team player but will be able to work autonomously
• Ability to multitask
• Ability to work to deadlines
• GCSE English and Maths