Workshop Controller (Ford) at RMA Group Company Limited

Battambang, Battambang, Cambodia -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Management, Shop Capacity Analysis, Customer Demand Analysis, Skill Inventory Matching, Process Establishment, Customer Satisfaction, Purchasing Policy, Competitive Bidding, Vendor Coordination, Market Analysis, Sales Generation, Profitability Improvement, Problem Solving, Marketing Planning, Interdepartmental Communication, Active Listening

Industry

Motor Vehicle Manufacturing

Description

Job Descriptions: - Plans, analyzes, and manages department finances through determining: flat hours available to sell, shop capacity, services in customer demand, and how department's skill inventory matches customers' demands. - Establishes processes and standards (e.g., follow-up system to contact customers) to ensure customer satisfaction and efficient and effective Service operations. - Establishes a purchasing policy and practice that ensures competitive bids from vendors for all tools, equipment, supplies, etc. to become a low cost producer. - Coordinates with Parts Department, Sales Department, Body Shop, General Manager, Ford Representatives, sublet vendors, and others to ensure effectiveness of the Service process. - Ensures maintenance and repair pricing is consistent with competitive practices; conducts quarterly competitive market analysis to ensure competitive practices and pricing. - Generates and strives to increase Service sales while increasing overall department profitability. Analyzes problems and establishes procedures to solve them. - Develops marketing and merchandising plans and programs. Job Requirements: - Builds productive working relationships both within and across departments through clear communications using different forms. - Has an approachable style; fosters open communication through active listening; maintains an open-door policy. Generates pride and commitment within the Service Department. - Identifies customer concerns, needs, and expectations so that action plan can be determined and implemented. - Participates in management meetings to ensure open communications between departments. - Be able to travel both nationally and internationally. - Strong Service orientation. - Flexible, endurance and good at doing teamwork. - Have a good communication skill and able to attend to every detail. If you're interested, please send your CV to: Email: recruitment.kh@rmagroup.com Telegram HR Contact Person: https://t.me/RMA_Cambodia_Career Contact HR at: 070 790 890

Responsibilities

This role involves planning, analyzing, and managing department finances by assessing shop capacity, customer demand, and skill inventory, while establishing processes to ensure efficient service operations and customer satisfaction. The controller must also coordinate with multiple departments and vendors to ensure effective service delivery and strive to increase service sales and overall department profitability.