Role: Workshop Controller
Location: Marshall Jaguar Land Rover Leicester
Hours: 45 hours, Monday to Friday from 8am to 6pm
Salary: £36,956 basic and a with a bonus and OTE Bonus scheme in place
Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme

WHO WE ARE

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK’s 7th largest motor retail group (AM100 11/24).
We operate 130+ car, van, truck and bike franchise stores across the UK.
Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners.
To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.
We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

WHO YOU ARE

To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes:

• Strong leadership skills with the ability to lead and motivate a team
• A professional and calm approach with strong customer service skills
• Strong problem solving skills, with the ability to foresee potential barriers
• A technician qualification is required, ideally with diagnostic capabilities
• Ability to work productively on vehicles when required, supporting workshop throughput
• Experience liaising with breakdown clients and driving CSI improvements

IF YOU WOULD LIKE TO KNOW MORE ABOUT THIS OPPORTUNITY FOR A CAREER AT MARSHALL MOTOR GROUP, APPLY ONLINE AND ONE OF OUR RECRUITMENT SPECIALISTS WILL BE IN TOUCH.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

THE ROLE

We are seeking a Workshop Controller at Marshall Motor Group. This role will see you lead day-to-day operations for our busy service operation, supervising and motivating a team of technicians. Reporting to our Aftersales Manager, this role is offered on a full-time, permanent basis.
In addition to overseeing the main workshop, this is a semi-productive Workshop Controller role that includes hands-on support and vehicle repair responsibilities at our Walnut Street workshop. You will play a key role in managing technicians, improving productivity, and increasing vehicle throughput—particularly in relation to breakdowns.
You will also liaise directly with breakdown clients to enhance Customer Satisfaction Index (CSI) scores and overall client experience.
We can offer a fantastic range of benefits in an environment that supports career development, where you will be given autonomy, support, and a platform to succeed.

WHAT YOU’LL DO

• Lead, manage and motivate a team of qualified and apprentice technicians
• Allocate work orders to technicians, and manage technician clocking on/off, and rostering
• Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
• Drive service profitability by ensuring maximum time save and upsell
• Manage and update workshop technical solutions including eVHC and service booking database
• Provide outstanding customer service to service customers both face-to-face and by phone
• Assist and work closely with the Service Advisor team as required
• Support and repair vehicles at Walnut Street workshop as part of a semi-productive role
• Liaise with breakdown clients to promote CSI and enhance client experience

To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes:

• Strong leadership skills with the ability to lead and motivate a team
• A professional and calm approach with strong customer service skills
• Strong problem solving skills, with the ability to foresee potential barriers
• A technician qualification is required, ideally with diagnostic capabilities
• Ability to work productively on vehicles when required, supporting workshop throughput
• Experience liaising with breakdown clients and driving CSI improvement