At Bath Volkswagen, we believe in doing the ordinary things extraordinarily well and delivering exceptional customer service. Volkswagen is putting it customers even more firmly at the centre of their business, so if you think you have what it takes to deliver this, we want to hear from you.
The role

This is an integral part of the Aftersales department, working in a fast-paced environment. We are looking for an experienced Workshop controller to join our team.

• Must be highly organised and able to multitask.
• Ensuring exceptional customer service is delivered
• Calculate and manager the effective use of workshop resources
• Monitor staff and workshop performance to maintain standards
• Allocating work to technicians based on mix of skills available, whilst ensuring work standards and time scales are achieved.
• Resolve any customer or technician enquires
• Coach and motivate your team to ensure all targets are me
• Driving the brand standards to ensure they are always maintained.
• Keeping track of workshop productivity and ensuring all KPI’s are achieved.
• Being the main point of contact for the front of house team to ensure customers are kept up to date.

The successful person:

• Must have a proven track record in a Workshop controller position.
• Have worked in a fast-paced environment.
• Have exceptional man management skills.
• Have experience within the Volkswagen Group – this would be a distinct advantage but not essential.

Mon Motors Benefits:

• Family run business
• 30 days annual leave (22 days + 8 Bank holidays)
• Increased annual leave with length of service
• An extra holiday day to celebrate your birthday
• 24/7 access to our employee assistance programme
• Contributory pension scheme
• Life assurance scheme
• Car benefit scheme (also available for immediate Family)
• Employee discounts on vehicles, MOTs, parts & servicing
• Brand accredited training
• Career progression: Ongoing support, coaching, and training

Job Types: Full-time, Permanent
Pay: £32,000.00 per year

Benefits:

• Company pension

Experience:

• Main dealer workshop controller: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

Please refer the Job description for details