Job Title: Workshop Controller
Location: Taunton
Salary: £40,000 Basic + Bonus (OTE £45,000)
Hours: Monday to Friday 08:00-18:00, with 1 in 7 Saturday mornings
Ref: 28863
We have a new job vacancy available for a Workshop Controller in Taunton. My client are one of the UK’s leading main dealerships in the area & they’re rapidly growing, making it the best time to join. This role suits a Workshop Controller with previous experience as a Vehicle Technician, looking for a long-term career.

WORKSHOP CONTROLLER REQUIREMENTS:

• Full UK driving license.
• 1+ years experience as Workshop Controller.
• Main dealership experience is extremely beneficial but not essential.
  Octane Recruitment
  Consultant – Beatrice Dickinson

• Allocate work efficiently among technicians to maximise workshop productivity and ensure timely & high-quality job completion.
• Monitor job progress, review job cards, and ensure accurate job timing for costing purposes.
• Manage all warranty and additional work procedures, ensuring correct documentation and customer authorisations.
• Maintain agreed service levels and ensure the smooth daily running of the workshop.
• Build and maintain strong relationships with internal teams and external customers to ensure consistent service delivery.
• Supervise and support workshop staff, providing leadership, addressing performance issues, and escalating concerns to the Regional Manager as needed.
• Ensure workshop cleanliness, compliance with Health & Safety, and adherence to all company and legal standards.
• Monitor and contribute to financial performance, supporting cost control and efficiency improvements.
• Handle and resolve customer complaints in a timely and professional manner.
• Continuously review and improve workshop operations, promoting a culture of service excellence and continuous improvement.