Workshop Controller – Leicester
Salary – £35,000 Basic + Bonus of up to £10K per year - Uncapped
Days - Monday - Friday, 40 hours per week, 1 in 4 saturdays
Ref – 28455
We have a new job vacancy available for a Workshop Controller in Leicester. My client are looking for a motivated, dedicated and highly organised individual who can demonstrate excellent customer service skills as well as Technical expertise. Having the oppertunity to work with the state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. We are committed to ensuring our colleagues have a safe environment to operate in and provide all necessary PPE. If you think this is the next best step for you, please apply!

• Allocate work efficiently among technicians to maximise workshop productivity and ensure timely & high-quality job completion
• Monitor job progress, review job cards, and ensure accurate job timing for costing purposes
• Manage all warranty and additional work procedures, ensuring correct documentation and customer authorisations
• Maintain agreed service levels and ensure the smooth daily running of the workshop
• Build and maintain strong relationships with internal teams and external customers to ensure consistent service delivery
• Supervise and support workshop staff, providing leadership, addressing performance issues, and escalating concerns to the Regional Manager as needed
• Ensure workshop cleanliness, compliance with Health & Safety, and adherence to all company and legal standards
• Monitor and contribute to financial performance, supporting cost control and efficiency improvements
• Handle and resolve customer complaints in a timely and professional manner
• Continuously review and improve workshop operations, promoting a culture of service excellence and continuous improvement

Workshop Controller Requirement

• Full UK driving license
• Experience as Workshop Controller or standing workshop controller
• NVQ, IMI, or City & Guilds level 3 qualification in light vehicle maintenance
• Somone who is keen to progress

Octane Recruitment
Consultant – Danielle