SKILLS AND QUALIFICATIONS

• Proven experience in workshop or bodyshop management
• Strong communication skills and a professional appearance
• Full UK driving licence
• Experience with Audatex is highly desirable
• Familiarity with management systems and HR policies
• Ability to interpret printed estimating packages (preferred but not essential)

ABOUT THE ROLE

• Oversee the full customer journey, ensuring repairs are completed on time and to the highest standards
• Manage resources, financial targets, and customer relationships
• Ensure compliance with health and safety regulations and company processes

KEY RESPONSIBILITIES

• Deliver financial results in line with agreed budgets
• Optimise site resources and costs to maximise profitability
• Build and maintain strong relationships with work providers and suppliers
• Ensure compliance with Health & Safety, PAS125, and manufacturer standards
• Lead and manage staff through structured performance management processes
• Provide market-leading customer service from booking to vehicle return