THE OPPORTUNITY

As a Workshop Controller for Swansway, you’ll work with the Aftersales Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop.
The role will be to oversee and manage daily workloads for the Technician team and support the front of house team to manage expectations to maximise the efficiency and performance of the workshop. You will be required to constantly review processes to ensure we achieve the highest levels of quality, housekeeping, health and safety and productivity.
Day to day you will allocate work to the team and monitor performance, you will assist and troubleshoot with complex jobs and motivate the team to achieve daily targets

• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met
• Allocating working within the team
• Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
• Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy
• Working with colleagues and other departments to ensure a seamless service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Providing estimates for servicing and repairs and setting timescales
• Assisting technicians with technical challenges and finding the right outcome
• Accurately recording technician time and writing technical reports and recommendations
• Working with Service Advisors to ensure service standards with customers are met