ABOUT US

Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That’s why we offer a supportive working environment, career prospects, and great benefits, including:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Paid sickness scheme
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral scheme

THE ROLE

The main purpose of a Vospers Workshop Controller is to ensure the highest possible standard of workmanship in the Department. All jobs must be allocated to the appropriate team member, completed in the required time period and compliant with Vospers first time fix policy to ensure customer satisfaction.

KEY RESPONSIBILITIES & ACCOUNTABILITY

• Develop processes that support the timely completion and submission of reports.
• Ensure all chargeable materials and labours are recorded on job cards thus enabling accurate invoicing and job costing.
• In conjunction with the Service Advisors confirm an efficient workshop loading system is operated, detailing the technician allocated the task, complete information on the work required, any upsell or additional interventions, current concerns that may affect the job and time of completion. This process should also include notification for the Valetor to clean the vehicle before handover.
• Ensure all job cards have a complete report of all service and repair interventions. Confirm all upsell items must be communicated to the Service Advisors with 20 minutes of inception. Written approval must come from the Service Advisors before work is undertaken.
• Be fully conversant with all manufacturer technical literature and information bulletins, ensuring this information is passed out (or easily accessible) and understood by all the technicians.
• Identify all training and coaching requirements to develop all the technicians in the Workshop.
• Ensure that there is adequate staff cover to meet the dealerships opening hours.
• Hold and attend regular meetings to ensure that any workshop team concerns or ideas are recorded and reported back to the relevant persons.
• Ensure customer satisfaction through continuous quality control checks and support all Technicians in diagnoses and difficult work.
• Ensure vehicle cleanliness is maintained during service and repair.
• Discuss difficult vehicle problems directly with the customer, therefore aiding the diagnostic process, first time fix, improving customer satisfaction and confirm all work is carried out fully and followed up until resolved.

CARE - ACCOUNTABILITY PERFORMANCE - RESPECT - INTEGRITY

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vospers workforce.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
If you wish to discuss any aspect of this job vacancy, please do not hesitate to contact a member of the Vospers HR team at hr@vospers.com or 01752 636342
Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Bereavement leave
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• Referral programme
• Sick pay

Work Location: In perso