Workshop Service Manager at Tourism Holdings Ltd

Queenstown, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workshop Management, Automotive Repair, Team Leadership, Customer Service, Cost Management, Warranty Processing, Quality Control, Recruitment, Inventory Management, Microsoft Excel, Staff Training, Interpersonal Communication

Industry

Travel Arrangements

Description

Tourism Holdings Limited (thl) is New Zealand's top tourism company and the world's largest provider of recreational vehicles. Joining thl gives you the chance to jumpstart your career in NZ's vibrant tourism industry. Our brands include maui, Apollo, Britz, Mighty rentals, and more. We also design motorhomes through Action Manufacturing and create digital products via thl Digital. Collectively we represent over 15 RV brands, each with strong brand equity and local heritage in the markets they operate. Amplified by our connections to the broader tourism industry and manufacturing sectors. What We Do: We're all about creating unforgettable memories. We believe road trips are the ultimate way to holiday! With over 35 years of experience building, renting, and selling RVs across Australia, New Zealand, the USA, Canada, the UK, and Europe, we know RVs inside and out. That's a lot of places and a lot of memories! We're looking for a Workshop Service Manager to join our Queenstown team on a full-time basis. If you have Management experience in the automotive industry and are passionate about guest experience this is the role for you! Key Responsibilities: Deliver the highest standards of vehicle condition and quality in line with thl standards Manages, coaches and motivates the workshop team to ensure that high standards of work and productivity in line with labour model expectations are delivered consistently. Actively contributes as an active member of the branch leadership group Implement/communicate/monitor Customer Satisfaction standards Establish/maintain/build warranty claim processing procedures Ensures personal roster availability to maintain 7 day a week leadership coverage in the workshop department, and the wider branch Act as the manager on duty for all branch departments when required Ensure that all crew are effectively trained in all work competencies and are motivated to work as a productive, quality driven team. Lead the recruitment of all workshop staff. Quality Control ensuring standards of brand standards are maintained in accordance within the company standards working in a face paced environment. Effectively completing reports, handovers and correspondences with regard to activity and revenue Ensures the proper maintenance of all equipment, tools and manage inventory and stock levels Train and motivate staff to work as a productive, efficient and quality driven team Assist with rental guest queries when required Key Requirements: Full current driving licence At least 3 years’ experience with similar job responsibilities within the automotive industry Experience with Repairs and Maintenance based cost management Extensive knowledge of automotive systems (vehicle layout, function and parts) Knowledge of mechanical issues, warranties, service and general repairs Effectively plan, organise, distribute and execute all department work load requirements Technically knowledgeable in all departmental aspects with the ability to coach, train and develop others Display energy and drive towards thl’s company goals Good communication abilities both written and verbal Strong interpersonal skills and a collective focus to ensure motivation of teams Customer service & product quality focus Ability to work unsupervised, access and pass information on to staff and customers Attention to detail and the ability to accurately record information into thl’s systems. Advanced Microsoft Excel and other Microsoft Office application skills Experience working under high-pressure conditions. Minimum of 3 years of experience in customer service Ability to communicate effectively in English, both written and verbal. Must supply own tool kit. What We Offer: A supportive, friendly, collaborative team environment. Opportunities for ongoing training and development. A chance to work with a diverse range of vehicles and motorhomes. Benefits: We offer ongoing support and training, starting with a thorough induction to help you hit the ground running. We encourage a guest-centric culture by giving our crew the chance to experience our products just like our guests do. Our crew around the world are passionate about creating unforgettable journeys, and we celebrate their success through dedicated recognition programmes. We offer a competitive salary and benefits package. Want to go on a road trip with your friends and family? We'll hand you the keys to your ride. Want to go caving underground and abseiling down waterfalls? We'll provide you with a wetsuit and some rope. Diverse and inclusive team culture If you're ready to join a dedicated team, help maintain our fleet, and grow in your career, apply today! Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted. Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data. This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used. https://www.thlonline.com/privacy

Responsibilities

Manage and motivate the workshop team to ensure high standards of vehicle quality and productivity in line with company standards. Oversee branch leadership duties, including recruitment, training, and maintaining 7-day leadership coverage.