Workstation Support Analyst at BC Pensions Career Site

Victoria, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

77100.4

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Administration, End-User Support, Incident Ticket Management, PowerShell Scripting, Network Fundamentals, M365 Administration, Remote Administration Tools, Identity And Access Management, Mobile Device Management, ITIL Foundations, Endpoint Deployment, Batch Processing

Industry

Government Administration

Description

Classification: Information Systems R18 Reports to: Service Desk Lead Salary Range: $68,028.89 to $77,100.40 per annum Union/Excluded: BCGEU Security Screening: Required Job Type: Temporary full time for 6 months Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level. This temporary opportunity may be extended or made regular. We are seeking a Workstation Support Analyst to join our team in VICTORIA, British Columbia, Canada. The IT Operations unit is responsible for planning, designing, building, testing, implementing, enhancing, and supporting the Corporation’s physical and cloud environments. Supported by the Operations team, these environments include hardware and software for servers, personal computers, printers, networks (local and external), and telephones, enabling the Corporation’s mission-critical applications to remain highly available and support business functions. As a Workstation Support Analyst, you will provide support for workstation hardware, software, and attached peripherals using remote connectivity tools, and you will support access and identity management. This position adheres to ITB standards for technology, configuration change, and operations. In this position, you will report to the Service Desk Lead. Assignments include independent tasks, responding to Service Desk requests and incident tickets, and working with Corporation staff to improve the operational environment. Work Model This position is based in our Victoria, BC office and requires full-time on-site presence. Additional requirements are determined by the role’s functions and the operational needs of each business area. BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 780,000 active and retired members and more than 1,000 plan employers, paying out more than $540 million in benefits each month (over $6.5 billion a year) to over 240,000 retirees. One in eight BC citizens is a member of one of the five pension plans we serve. Services include providing plan information to members and employers, managing contributions and member records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today. The Information Technology Service Operations branch (ITSO) provides IT services to BC Pension Corporation, specifically design, delivery, operations and support of Modern Workplace Solutions (business solutions based on SaaS and COTS Applications), IT Infrastructure (server-side and endpoint compute, storage and networking, both on premise and cloud), and IT Operations (ITIL aligned services, such as Service Desk, End User Support, Incident and Change Management, etc.).

Responsibilities

Provide technical support for workstation hardware, software, and peripherals using remote connectivity tools. Manage access and identity while responding to Service Desk requests and incident tickets to improve the operational environment.