Workstation Support Technician

at  Canadian Bank Note Company Limited

Job Title: Workstation Support Technician
Job Type: Permanent, Full-time
Location: Various sites, Ottawa, ON
Work Model: On-site

POSITION SUMMARY

As a Workstation Support Technician in our Corporate Information Services department, you will provide end-user technical support services for corporate workstations, cell phones, printers, applications, audio/visual systems, software, and other related technologies across all CBN sites. You will contribute to the smooth operation of all CBN business units, improve endpoint management processes and service delivery capabilities, and ensure that employees have the necessary technical support to perform their roles effectively.

QUALIFICATIONS

Knowledge and Experience

• College diploma/university degree in Information Technology/Computer Science (or similar)
• Knowledge of network fundamentals – concepts, tools, and troubleshooting
• Familiarity with ITIL framework
• 2+ years of experience providing workstation hardware/software technical support services including experience with workstation hardware troubleshooting and repair
• Experience supporting Windows and Azure Active Directory (administering user/workstation/group objects)
• Experience developing scripts to automate manual steps and processes

Hard Skills

• O/S: Windows
• Peripherals: Printers, scanners, cameras, etc.
• Networking: DNS, DCHP, ipconfig, wi-fi, etc.
• Scripting Language: Any (e.g. JavaScript, Python, PHP, Ruby, etc.)
• Automation: Intune (Autopilot)

Soft Skills and Abilities

• Excellent organization/time management/prioritization skills
• Excellent communication skills (verbal and written)
• Excellent analytical skills
• Well-developed interpersonal skills.
• Customer centric
• Growth mindset

MANDATORY REQUIREMENTS

• Ability to obtain and maintain Government of Canada Secret (Level II) clearance.
• Ability to participate in on-call rotation program (approx. 1 week on, 2/or 3 weeks off).
• Ability to travel between all local (National Capital Region) CBN sites regularly and on short notice.

ABOUT US

CBN designs and develops industry leading solutions for the following domains: Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit www.cbnco.com.
As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require

• Coordinate IT endpoint equipment provisioning/deprovisioning using automated processes and 3rd party providers;
• Support, troubleshoot, and repair end-user hardware and peripherals for various devices including desk stations, laptops, tablets, smart phones, desk phones, AV systems and others;
• Manage and evolve workstation OS configurations to meet security and end-user requirements;
• Deploy, patch, upgrade, and support corporate standard software applications using Microsoft Endpoint Management tools such as InTune, AutoPilot, etc.;
• Provide technical support services remotely, or at deskside, including end-user training;
• Collaborate with other IT teams for problem resolution and routine tasks;
• Promote proactive support actions, conduct root cause analysis, and maintain accurate ticket details for effective problem prevention and resolution; and
• Various other duties and responsibilities.