Workstation Technician DC - PCC at Connection

Wilmington, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

28.36

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Repair, Computer Functionality, Device Management, Tier 1 Support, Hardware Troubleshooting, Software Troubleshooting, Printer Support, Systems Issue Resolution, Installation, End User Training, Inventory Database Maintenance, Procedure Documentation, Microsoft Office, Customer Orientation, Prioritization, Adaptability

Industry

IT Services and IT Consulting

Description

Overview What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Responsibilities Working under direct supervision of the Site Network Systems Manager, the Workstation Technician supports the Distribution Services department in the day-to-day operation of the business through desktop, computer functionality, and device management. The Workstation Tech works on Tier 1 moderately complex hardware and software problems. •Uses reference manuals, software, and hardware manufacturers, and other sources to resolve hardware and software problems for all areas of the facility as requested or authorized. Provides immediate support to Distribution fulfillment operations Responds to any printer or systems issue preventing or interrupting the fulfillment operation. Effectively prioritizes assigned issues in order to provide efficient and timely customer service and escalates issues as needed •Installs desktop, printers, wearable devices, laptop, tablet, video conferencing equipment [Hardware & Software]. Receives, installs, tests, and trains the end user on new desktops. Maintains current software images of major desktop setups •Trains fellow staff members on new techniques or new found resolutions as appropriate and completes special requests. Works with team to manage internal periodic departmental moves Sets up Video Conferences as requested •Updates and maintains central desktop and peripheral inventory database. •Documentation of procedures related to workstation processes. Writes procedures for software and hardware installation. •Performs all other duties or special projects as assigned. Min USD $22.60/Hr. Max USD $28.36/Hr. Qualifications •Intermediate and Tier 1 desktop computer repair, configuration, and networking. •Advanced Microsoft Office skills to include creating presentations, creating documents in Word and creating spreadsheets in Excel •Customer oriented with ability to listen to and anticipate needs of the customer •Discreet with ability to perform work in a professional manner •Good understanding of business needs in order to prioritize work requests •Adaptable with ability to switch tasks based on shifting priorities •Articulate with ability to express oneself clearly and professionally in written and oral communication •Creative with ability to develop original solutions to problems •Inquisitive information seeker with ability to ask probing questions to uncover root causes of problems •Quick study with ability to master a situation or learn new things with minimum direction or training •Detail oriented with item by item focus with ability to proofread for accuracy Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".

Responsibilities

The Workstation Technician supports daily operations by managing desktop, computer functionality, and devices, primarily handling Tier 1 hardware and software problems for the Distribution Services department. This includes responding immediately to fulfillment operation interruptions, installing various equipment, and maintaining inventory records.