World Cup Fan Fair Event Staff 2026 at Andy Frain Services North East

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Event Staff Management, Customer Service, Safety Standards, Leadership, Communication, Organization, Team Management, Policy Enforcement, Incident Response, Radio Communication, Reporting, Crowd Control, Access Management, Situational Awareness

Industry

Security and Investigations

Description

JOB TITLE: EVENT STAFF SUPERVISOR – GWCC LOCATION: GEORGIA WORLD CONGRESS CENTER -------------------------------------------------------------------------------- JOB SUMMARY: The Event Staff Supervisor at the Georgia World Congress Center (GWCC) is responsible for overseeing event staff operations during conventions, trade shows, sporting events, and special events. This position ensures all staff provide excellent customer service, maintain safety standards, and support a professional and welcoming environment for all guests and clients. -------------------------------------------------------------------------------- KEY RESPONSIBILITIES: * Supervise event staff assigned to GWCC buildings, entrances, exhibit halls, and event spaces * Conduct roll call, briefings, and post-event debriefs for all assigned staff * Ensure proper staffing levels and coverage for all assigned posts * Monitor staff performance, appearance, and professionalism * Enforce company policies, venue rules, and GWCC guidelines * Provide direction and assistance to guests, vendors, and event attendees * Respond to incidents, emergencies, and customer concerns in a timely and professional manner * Maintain communication with management via radio and other communication tools * Complete incident reports, daily activity reports, and shift summaries * Coordinate with GWCC operations, public safety, and event coordinators -------------------------------------------------------------------------------- QUALIFICATIONS: * High school diploma or GED required * Minimum 1–2 years of supervisory experience in event staffing, security, or customer service * Strong leadership, communication, and organizational skills * Ability to manage teams in high-volume, fast-paced environments * Must be reliable, punctual, and professional in appearance and conduct * Ability to work flexible hours, including nights, weekends, and holidays -------------------------------------------------------------------------------- PHYSICAL REQUIREMENTS: * Ability to stand and walk for extended periods (8–12 hours) * Ability to work both indoors and outdoors depending on event needs * Ability to lift up to 25 pounds if required -------------------------------------------------------------------------------- WORK ENVIRONMENT: * Large-scale convention center with multiple buildings and high guest volume * Events include conventions, trade shows, corporate events, and large public gatherings * Fast-paced environment requiring strong multitasking and situational awareness -------------------------------------------------------------------------------- PREFERRED QUALIFICATIONS: * Prior experience working at GWCC or similar large venues * Experience with crowd control and access management * Familiarity with radio communication systems * CPR/First Aid certification

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Responsibilities

The Event Staff Supervisor is responsible for overseeing event staff operations at the Georgia World Congress Center, ensuring excellent customer service and adherence to safety standards across various events. Key duties include supervising assigned staff, conducting briefings, monitoring performance, and responding professionally to incidents and guest concerns.