WOW Service Representative at GSM Services

Gastonia, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Professionalism, Interpersonal Skills, Multi-tasking, Computer Proficiency, Reliability, Initiative, Stress Tolerance, Team Player, Positive Attitude

Industry

Specialty Trade Contractors

Description

Hours: Monday - Friday 8:00 am - 5:00 pm - an occasional on-call for weekends and holidays. Position Overview: We are seeking a friendly and professional Customer Service Representative to join our team. This role is perfect for someone with strong communication skills, attention to detail, and a passion for helping others. You’ll serve as the first point of contact for many of our customers, ensuring they receive top-notch service and support from start to finish. What You’ll Do: Answer and direct incoming calls Make outbound follow-up calls for service and sales Schedule and confirm appointments across multiple divisions Provide information and assistance to customers and team members Handle customer queries with professionalism and care Support administrative tasks including preparing documents, correspondence, and messages Conduct “Happy Calls” to ensure customer satisfaction Participate in after-hours and holiday call rotation as needed What We’re Looking For: 1+ years of customer service experience Professional personal presentation and strong interpersonal skills Excellent verbal and written communication skills Strong attention to detail, reliability, and initiative Ability to multi-task in a fast-paced environment Computer proficiency (MS Word, Excel, Outlook) High school level reading and writing skills Dependable team player with a positive attitude Stress tolerance and the ability to stay calm under pressure Why Work at GSM Services? Family-oriented culture with nearly 100 years of history in the community Competitive pay and benefits package Ongoing training and opportunities for growth A team that values trust, integrity, and excellence The chance to make a meaningful impact by providing Comfort & Peace of Mind every day. GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers: https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE

Responsibilities

The WOW Service Representative will serve as the first point of contact for customers, answering and directing incoming calls, and providing information and assistance. They will also handle customer queries, support administrative tasks, and conduct follow-up calls to ensure customer satisfaction.