Wroclaw, Poland | Airline Customer Contact Centre Agent at Qatar Airways

Wrocław, Lower Silesian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Amadeus GDS, English Proficiency, Italian Proficiency, Spanish Proficiency, Communication Skills, Active Listening, Typing, Upselling, Cross-selling, Flight Reservations, Ticket Issuance, Conflict Resolution, Adaptability, Multitasking, E-commerce Support

Industry

Airlines and Aviation

Description

Description Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre. We’re currently seeking fluent Italian or Spanish speakers to join our Customer Contact Centre as dedicated service professionals. As a Customer Contact Centre Agent, you’ll be the voice of Qatar Airways- delivering world-class service primarily over the phone, with additional support provided through web chat as needed. Your mission: to ensure every customer interaction is smooth, satisfying, and memorable. Your specific responsibilities will include: • Handle inbound customer inquiries with professionalism and empathy • Promote, upsell, and cross-sell Qatar Airways products and services • Create, modify, and refund flight reservations • Provide accurate fare quotes and assist with ticket issuance and re-issuance • Support e-commerce, trade, and loyalty program activities • Escalate complex queries when needed to ensure smooth customer experience and satisfaction Relocation & Training This role requires relocation to Wroclaw, Poland. You’ll receive: • 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies • Dedicated support from experienced specialists every step of your onboarding journey What We Offer • Competitive Salary- Rewarding your talent and experience • Travel Privileges- Explore the world with exclusive flight benefits • Private Healthcare- Luxmed coverage fully paid by Qatar Airways • Monthly MyBenefit Points- Choose perks that match your lifestyle • Social Fund Access- Co-financed holidays, cultural events, and festive bonuses • Referral Rewards- Get paid for helping us find great talent • Relocation Support- Assistance for candidates moving to Poland • Annual Leave - In full compliance with Polish labor law About you We’re looking for candidates who bring passion, energy, and a customer-first mindset. Ideal qualifications include: Education & Experience • Minimum high school diploma • At least 1 year of customer service experience • Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered. Skills & Attributes • Fluent in English and either Italian or Spanish- minimum C1 level proficiency in English and one other language • Strong communication and active listening skills • Tech-savvy with solid typing abilities • Comfortable in fast-paced, high-volume environments • Warm, expressive, and service-oriented personality • Adaptable, eager to learn, and open to new systems • Able to work under pressure and in rotating shifts (no night shifts) • Knowledge of European languages like Spanish, French or German is an added advantage; C1 proficiency level is expected

Responsibilities

Handle inbound customer inquiries via phone and web chat to provide world-class service for Qatar Airways. Responsibilities include managing flight reservations, providing fare quotes, and promoting airline products and services.