X-ray Technical Support Engineer at ZEISS Group

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

X-ray Systems, Technical Support, PLC Programming, Automation Integration, Problem-Solving, Communication, Customer Service, Training, Mechanical Expertise, Electronic Expertise, Automation Expertise, Field Service, Quality Reporting, Project Support, Team Collaboration, Technical Training

Industry

Machinery Manufacturing

Description

Job Description Main Tasks 1. Work and perform in compliance with company’s regulations and requests. 2. Provide timely remote & onsite response and 2nd technical support to the technical requests from the field service teams and the end users. 3. Travel domestically and internationally to provide onsite project support if needed. 4. Offer the technical support during nights or weekends for urgent escalation cases. 5. Communicate effectively between filed service teams and headquarters function departments (R&D, quality, production). 6. Demonstrate the ability to acquire knowledge and service skills for X-ray products, utilizing mechanical, elec-tronic, and automation expertise. 7. Deliver basic technical service training (classroom, onsite, online) to service teams and support their skill devel-opment. 8. Prepare and update training materials and tools as needed. 9. Stay updated on new product features and participate in relevant training sessions. 10. Collect and report field quality issues; participate in regular quality meetings as required. 11. Support new product or project service activities as assigned. 12. Collaborate with other teams on technical matters. 13. Perform other related duties and responsibilities as assigned. Requirements Education ：Bachelor’s degree or higher in automation, electrical engineering, or related field. Experience 1. Minimum 3 years’ experience in automation service, robotics, mechatronics, or electrical engineering. 2. Knowledge in PLC programming (e.g., Beckhoff, Siemens) and automation integration. 3. Excellent abilities in listening, speaking, reading and writing in both English and Chinese. 4. Strong technical proficiency and problem-solving skills. Other skills 1. Excellent communication and customer service orientation. 2. Willingness to travel domestically and internationally. 3. Able to provide remote support during nights or weekends for urgent escalation cases. 4. Technical experience with X-ray systems would be beneficial. 5. Experience in training and technical support would be beneficial. Your ZEISS Recruiting Team Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.

Responsibilities

The X-ray Technical Support Engineer provides remote and onsite technical support to field service teams and end users, ensuring compliance with company regulations. They also deliver training and support for skill development while participating in quality meetings and reporting field issues.