x3 Team Managers | Financial Services - Complaints

at  Sigma Connected Group

You have at least 2-3 years Team Management experience working in a BPO environment. You are vibrant, energetic and full of charisma and determined to make this role your own. You are a person who is passionate about delivering exceptional customer service. You are forward thinking and driven to always be your best. You thrive driving performance and cultivating great relationships with internal and external stakeholders. You are confident Leader who strives to achieve the best results possible. You embrace change, and Delivering excellent customer service through various platforms. We do ask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to love it here!
The basic qualifications for this role include a Matric (Grade 12) or equivalent qualification, along with prior experience in a Business Process Outsourcing (BPO) setting, preferably on an international scale. Advantageous qualifications include 1-2 years of Team Management experience within the Complaints department. Candidates should demonstrate resilience under pressure, proficiency in English (both written and verbal), and a strong background in customer service. Flexibility to work rotational shifts is also required. Our recruitment process is straightforward - upon receiving your CV, we’ll reach out for a brief telephone conversation if we see a potential match. Successful candidates will then be invited to either a Talent Session or a one-on-one interview. If you’re interested in joining the Sigma Family, don’t hesitate to apply!
What being part of the Sigma Family means for you:
Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvellous prizes.

• ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

  Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
  Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
  Transportation Benefits – Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees.
  Join communities and collaborate with your colleagues on our internal Social Media platform.
  The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family