Xin Tian Di - Receptionist at IHG Career

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Reception, Reservations Management, Customer Service, Interpersonal Communication, Organization, Coordination, Professionalism, Team Collaboration, Attention To Detail

Industry

Hospitality

Description

DUTIES AND RESPONSIBILITIES GUEST RECEPTION * Welcome and greet guests warmly upon arrival. * Escort guests to their assigned tables and provide menus when necessary. * Ensure guests receive prompt and professional assistance. RESERVATIONS MANAGEMENT * Handle restaurant reservations through phone calls, emails, and walk-ins. * Maintain accurate reservation records and table arrangements. * Coordinate seating arrangements to maximize guest satisfaction and operational efficiency. GUEST SERVICE * Address guest inquiries, requests, and concerns in a courteous manner. * Coordinate with the restaurant team to accommodate special guest requests. * Maintain knowledge of restaurant promotions, menu offerings, and operating hours. COMMUNICATION & COORDINATION * Coordinate with service staff and kitchen team regarding guest flow and reservations. * Assist in managing waitlists during peak dining hours. * Ensure smooth communication between guests and restaurant operations. ADMINISTRATIVE RESPONSIBILITIES * Maintain cleanliness and organization of the reception area. * Prepare daily reservation reports and guest logs as required. * Assist in handling phone inquiries and restaurant information requests. COMPLIANCE & STANDARDS * Ensure compliance with IHG service standards, grooming policies, and operational procedures. * Maintain professional appearance and excellent customer service at all times. -------------------------------------------------------------------------------- QUALIFICATIONS * College graduate or with relevant hospitality background preferred. * Minimum 1–2 years experience in customer service, restaurant, or hospitality operations is an advantage. * Excellent communication and interpersonal skills. * Pleasant personality and professional appearance. * Ability to work flexible shifts including weekends and holidays. -------------------------------------------------------------------------------- COMPETENCIES * Guest Service Excellence * Communication Skills * Attention to Detail * Organization & Coordination * Professionalism * Team Collaboration

Responsibilities

The Receptionist is responsible for welcoming guests, managing restaurant reservations, and coordinating seating to ensure a smooth dining experience. They serve as the primary point of contact, handling inquiries and maintaining professional service standards.